x265/HEVC play too fast on Android App on Chromebook

[tattler 31]

Hi I stumbled upon this post as I am also having the same issue. I am running the latest server stable version 4.8.11.0. The video is playing faster than usual and the play speed is 1x. What I find strange is that it doesn't happen when streaming in local LAN. It only happens when streaming remotely from a Chromebook, the video would play twice as fast as it should. I don't have 4K videos, just x254 1080p videos. I don't have the debug log yet as I did not turn it on when it happened.

When there is a chance I will attach the debug log here.

[Luke 42077]

@tattler

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[tattler 31]

Hi @Lukethe title is incorrect. I have issues with x264 1080p medias and not HEVC. Here I have the logs from the server.

As for the app's log I am yet to obtain them. When I am with my family I will upload the log from the Emby app. Thanks in advance.

Username is Celine and the playback occurred at 2025-06-25 20:41:28.

ffmpeg-remux-5a56d267-b6a4-4f14-a8cf-4afabfdb5f54_1.txt embyserver(1).txt

[Luke 42077]

Can you try reverting your diagnostic options and see if that helps?

>>>>>>  DIAGNOSTIC OPTIONS ACTIVE !!!
Warning TranscodingOptions.DisableHardwareSubtitleOverlay: Original: True Actual: False
Warning CommandLineOptions.SearchText: Original:  Actual: 384000
Warning CommandLineOptions.ReplaceText: Original:  Actual: 640000

 

[tattler 31]

Ah the diagnostics settings... I will revert the settings and see how it goes. Thanks @Lukefor pointing this one out for me

[Luke 42077]

Please keep us posted. Thanks.

[tattler 31]

I uninstalled the plugin and the result is still the same.

Too bad I did not have the chance to upload the debug log from the app. Once I have the chance I will post it here.

Edited June 30, 2025 by tattler

[Luke 42077]

On 6/30/2025 at 11:28 AM, tattler said:

I uninstalled the plugin and the result is still the same.

Too bad I did not have the chance to upload the debug log from the app. Once I have the chance I will post it here.

OK that would be great, thanks.

[tattler 31]

Hi I finally got the Emby app for Android's log on Chromebook, pls see attachment. I also attached the server debug log. I was playing a show and it played way too fast. The username is Celine.

I tried the Emby version for Android TV, it runs well without any issues. Very strange.

Hope you can find anything unusual. If you need more details please let me know!

Thanks in advance.

 

embyserver(2).txt emby_android_1752333697842.txt

Edited July 12, 2025 by tattler

[Luke 42077]

OK we are looking into it. Thanks.

[tattler 31]

Hi any new update on this issue? Thanks in advance!

[Luke 42077]

On 8/9/2025 at 4:07 PM, tattler said:

Hi any new update on this issue? Thanks in advance!

Hi, we are still looking at it. Thanks.

[tattler 31]

Hi @Lukeany new status update on this issue? Do you need more info to troubleshoot? Thanks in advance!

[Luke 42077]

Hi. We are still looking at it. Thanks.

[Loondawg 18]

Just curious if you have made any headway towards finding a cause/solution/workaround? Just installed the emby app from the playstore on an HP Chromebook and seem to be seeing the same thing. Some movies play fine. Other movies play at least twice as fast as they should.

 

EDIT; Thought it worth mentioning I found the same movies play at the correct speed on the Chromebook when opened via the web browser. That does offer a workaround but would still love to see the app working. It seems much slicker and smoother than through browser access.

Edited October 17, 2025 by Loondawg
additional info about workaround

[Luke 42077]

On 10/17/2025 at 4:03 PM, Loondawg said:

Just curious if you have made any headway towards finding a cause/solution/workaround? Just installed the emby app from the playstore on an HP Chromebook and seem to be seeing the same thing. Some movies play fine. Other movies play at least twice as fast as they should.

 

EDIT; Thought it worth mentioning I found the same movies play at the correct speed on the Chromebook when opened via the web browser. That does offer a workaround but would still love to see the app working. It seems much slicker and smoother than through browser access.

HI, we are still looking at it. Thanks.