Emby Connect - password reset not working

[gmichaelr 4]

Hello,

 

How do I contact Emby support directly as I have a user who has tried to reset their Emby Connect password but nothing is ever received in email.  They have also tried to sign-up and it states they already exist so I'm not really sure what to do now.  

 

Thanks

[GrimReaper 4740]

@Abobadershould be able to assist you. 

[Luke 42078]

Hi, did they check their email spam folder in case it got trapped there for some reason?

[Abobader 3464]

Hi,

No user with that email address.

[Luke 42078]

1 hour ago, Abobader said:

Hi,

No user with that email address.

How do you know  what email? Did they pm you?

[Abobader 3464]

48 minutes ago, Luke said:

How do you know  what email? Did they pm you?

Yes, the OP pm me, and reply here for you all.

[Luke 42078]

Was a solution reached?