Thousands of errors 4.8.11.0 ResourceNotFoundException

[SShzin 32]

2025-06-17 16:18:20.506 Info Server: http/1.1 GET http://emby_remote_ip/emby/videos/3812461/hls1/main/9.ts?PlaySessionId=d4493a4306dd46c18f67fe09691ade21. Source Ip: host19, Host=emby_remote_ip, User-Agent=Emby/2.1.23g (Linux;Android 12) ExoPlayerLib/2.18.7, Accept-Encoding=identity, X-Forwarded-For=host20, X-Forwarded-Host=emby_remote_ip, X-Forwarded-Port=443, X-Forwarded-Proto=https, X-Forwarded-Server=21faa3130c81, X-Real-Ip=host19
2025-06-17 16:18:20.506 Error Server: Error processing request
	*** Error Report ***
	Version: 4.8.11.0
	Command line: /app/emby/system/EmbyServer.dll -programdata /config -ffdetect /app/emby/bin/ffdetect -ffmpeg /app/emby/bin/ffmpeg -ffprobe /app/emby/bin/ffprobe -restartexitcode 3
	Operating system: Linux version 6.8.0-xanmod1 (root@mascote) (gcc-11 (Debian 11.2.0-12) 11.2.0, GNU ld (GNU Binutils for Debian) 2.37) #0~20221203.6e42d06 SMP Sat Dec
	Framework: .NET 6.0.36
	OS/Process: x64/x64
	Runtime: app/emby/system/System.Private.CoreLib.dll
	Processor count: 20
	Data path: /config
	Application path: /app/emby/system
	MediaBrowser.Common.Extensions.ResourceNotFoundException: MediaBrowser.Common.Extensions.ResourceNotFoundException: Exception of type 'MediaBrowser.Common.Extensions.ResourceNotFoundException' was thrown.
	   at Emby.Server.MediaEncoding.Api.Hls.BaseHlsService.CreateRequestFromPlaySessionId(BaseSegmentRequest segmentRequest)
	   at Emby.Server.MediaEncoding.Api.Hls.DynamicHlsService.Get(GetHlsSegment segmentRequest)
	   at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req, Type serviceType)
	   at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
	   at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
	Source: Emby.Server.MediaEncoding
	TargetSite: System.Tuple`3[Emby.Server.MediaEncoding.Api.StreamRequest,System.String,MediaBrowser.Controller.Net.AuthorizationInfo] CreateRequestFromPlaySessionId(Emby.Server.MediaEncoding.Api.Hls.BaseSegmentRequest)
	
2025-06-17 16:18:20.506 Info Server: http/1.1 Response 404 to host19. Time: 0ms. GET http://emby_remote_ip/emby/videos/3812461/hls1/main/9.ts?PlaySessionId=d4493a4306dd46c18f67fe09691ade21

Edited June 18, 2025 by SShzin

[SShzin 32]

The client device isn't actually playing anything but it continues to try to connect every 5 seconds. The log file has thousands of these. What's even crazier is if I disable the user account, it will still do this and continue to log errors. Only way I can stop it is to delete the user, or block the IP address.

[Luke 42078]

Hi there, please attach the complete emby server log file. Thanks.

[SShzin 32]

I realized the issue is the Emby for Android TV app. Do you plan on updating the app or moving to only the Emby for Android app?

19 hours ago, Luke said:

Hi there, please attach the complete emby server log file. Thanks.

 

[Luke 42078]

We don’t know yet what needs updating until we’re able to investigate further .

 but having said that, why not just use the standard app.

[Gilgamesh_48 1240]

2 hours ago, Luke said:

We don’t know yet what needs updating until we’re able to investigate further .

 but having said that, why not just use the standard app.

I can answer that, at least from my point of view: The Emby "standard" app is less pleasant to use. There are a number of, from my point of view, really horrendous choices that make it less pleasant to use like dropping labels underneath the images on the Next up row. 

It has the advantage of using a somewhat better player but the does not make up for the inadequacies of the "regular" app. 
I know I will eventually be forced, kicking and screaming, to use the "standard" app and it does work but it is just unpleasant to use.

I guess I should be glad that I have apps to use but I believe that usability makes a huge difference between the apps.

[SShzin 32]

The problem is it's outdated and needs an update or to be removed from the store if the direction is using the "new" app. This is the only player causing errors in the logs, and not disconnecting from the server (staying actively connected after closing) and logging every 5 seconds when it does. 

[SShzin 32]

Today's

"MediaBrowser.Common.Extensions.ResourceNotFoundException: MediaBrowser.Common.Extensions.ResourceNotFoundException: Exception of type 'MediaBrowser.Common.Extensions.ResourceNotFoundException' was thrown."

errors logged with 2.1.23g - 1,881

User just turns their TV off instead of exiting whatever they were watching, this error gets thrown every 5 seconds. Still tracking other ways this is happening but that's a lot of errors for a outdated app.

[Luke 42078]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ebr 16177]

On 6/17/2025 at 9:31 PM, SShzin said:

The client device isn't actually playing anything

16 hours ago, SShzin said:

User just turns their TV off instead of exiting whatever they were watching

Hi.  Therefore, the client device probably is trying to play since they never stopped it.

It must be an external device as opposed to a TV app.  Exactly what devices are involved?  It should be possible to set it up so the app is notified when the TV is turned off.

[SShzin 32]

I've tested with the Emby for Android app and this isn't happening, it's AndroidTv (2.1.23g) and separately, Emby for Apple TV(1.9.9) doing it. There are other instances like going to the homescreen (Emby in the background instead of exiting) causing it too.

Emby for Apple TV(1.9.9) seems to stop after a few minutes where Emby for Android TV(2.1.23g) app continues to run until the app is opened back up, closed or the device loses power/unplugged/turned off fully(not sleep).

Edited June 21, 2025 by SShzin
versions, added apple tv

[SShzin 32]

Quote

It should be possible to set it up so the app is notified when the TV is turned off.

If you mean something like CEC, that will put most devices to "sleep" but won't turn them off. 

[SShzin 32]

I see 2.1.26 has been in beta since Feb, any reason why it hasn't been released to stable yet (although notes don't seem to show anything that would improve what I seem to be dealing with)? Thanks

 

Edited June 21, 2025 by SShzin

[ebr 16177]

8 hours ago, SShzin said:

that will put most devices to "sleep"

Which would tell the app to stop playing.

9 hours ago, SShzin said:

There are other instances like going to the homescreen (Emby in the background instead of exiting) causing it too.

Are you positive about that?  That should definitely notify the app to stop.