[iOS] Shuffle always play the same songs

[tsunami1701 6]

Hi there,

I have noted the same problem lately.

App version 2.2.39

Server version 4.8.11.0

I tryed to disconnet the user and restart the iphone and the emby server but nothing changed. 

All the 300 songs selected by shuffle have the name that starts with number or special character.

 

Thank you!

[tsunami1701 6]

I have found the same problem in the android app version 3.4.70

It works fine in firefox browser form pc

 

[Luke 42077]

@tsunami1701

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[tsunami1701 6]

step to reproduce the problem

I have a library that contains all my music, around 30k songs.

Open the library. Select "songs". Select "shuffle". 

The server create a "temporary playlist" with 300 songs. All of them are selected by the very first part of the complete list as if the server selects the song only in the # . I can see this cause the songs titles start with number or special character.

The log attached should contains same steps once from pc (no problem in this case) and 3 times from iphone.

Thank you very much

embyserver.txt

[tsunami1701 6]

the same problem is present even if i select shuffle for favourites songs

[Luke 42077]

Hi, we are looking into this. Thanks.

[tsunami1701 6]

i've tried to uninstall and reinstall the app but the problem is still there

it seems i'm the only one to have this problem, is there a way to get a clean installation of the app?

 

[Luke 42077]

On 10/11/2025 at 5:08 AM, tsunami1701 said:

i've tried to uninstall and reinstall the app but the problem is still there

it seems i'm the only one to have this problem, is there a way to get a clean installation of the app?

 

HI, we are working on this. Thanks.