Artwork Missing on Apple TV

[gascolator 1]

I've recently discovered an issue where artwork is missing on some series on our Apple TVs. When I log into the server (Windows), and look at the content there, there is no artwork missing.  Any ideas on where to begin troubleshooting?

-Matt-

[Luke 42077]

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[gascolator 1]

Thanks for the response and sorry for the delay on mine. I've been a bit under the weather. Attached are two pictures. One of what I'm seeing on the Apple TV and one of what I'm seeing if I login on via a browser. 

 

-Matt-

[Luke 42077]

@gascolatorin the web app can you right click unit 9 lesson 1, then select edit images. Can you please show us what that looks like? Thanks.

[gascolator 1]

This is what I see.

[gascolator 1]

Disregard that last picture, I selected the wrong series. Below is what I see. 

[Luke 42077]

What exactly did you click edit images on?

[gascolator 1]

On the unit 9 lesson 1 video in the web app.

[gascolator 1]

Just passing along this troubleshooting step I tried. I went into the web app to a unit that was missing images on the Apple TVs. For this scenario, unit 9 lesson 2 (image shows up on web app but not Apple TV). I right clicked the unit and selected edit images. I then right clicked the primary image and clicked open in new window. I dragged the image that opened in the new window to the desktop to save it. I then went back to the edit images window, deleted the primary image, added the one I just saved to the desktop and then saved it. This made the image show back up on the Apple TV.

[Luke 42077]

I'm wondering if the image was not actually assigned to that item but rather some other item and it was just being inherited?

[gascolator 1]

I don't use any inheritance. Cover images are always assigned. I also don't think that would explain cover images being correct on the web app and missing on the Apple TVs. It's also not just cover images. Certain images files aren't displaying on the Apple TVs as well but show up fine in the web app. 

[Luke 42077]

On 6/29/2025 at 10:36 AM, gascolator said:

I don't use any inheritance.

Hi, how do you know? What I'm suggesting is that it might be happening without you realizing it.

Quote

I also don't think that would explain cover images being correct on the web app and missing on the Apple TVs.

It would actually because the apple tv might be missing something that the web app has added. Actually I think this is the most likely answer.

[runtimesandbox 171]

I have the exact same issue with a new apple TV unit - all cover art is missing (see attached image) - all display fine in the web app

First time using an apple TV so unsure of next steps to debug

This is what i see when i click edit images in the web app

 

 

Edited July 23, 2025 by runtimesandbox

[runtimesandbox 171]

I've checked my nginx proxy logs and all looks to be normal here, i can see the apple tv requesting the artwork as expected
 

<external-ip> - - [23/Jul/2025:19:42:34 +0000] "GET /emby/Items/4761602/Similar?userId=<user-id>&ImageTypeLimit=1&fields=BasicSyncInfo%2CCanDelete%2CPrimaryImageAspectRatio%2CProductionYear%2CStatus%2CEndDate&limit=12&includeItemTypes=&GroupProgramsBySeries=true&EnableTotalRecordCount=false&X-Emby-Client=Emby+for+Apple+TV&X-Emby-Device-Name=Apple+TV&X-Emby-Device-Id=<device-id>&X-Emby-Client-Version=2.0.0+%284%29&X-Emby-Token=<token> HTTP/1.1" 200 2310 "-" "Emby/4 CFNetwork/3826.500.131 Darwin/24.5.0"

 

attached a fresh server log with debug mode enabled 

 

 

embyserver-debug-log.txt

Edited July 23, 2025 by runtimesandbox
attach server log

[Luke 42077]

34 minutes ago, runtimesandbox said:

I've checked my nginx proxy logs and all looks to be normal here, i can see the apple tv requesting the artwork as expected
 

<external-ip> - - [23/Jul/2025:19:42:34 +0000] "GET /emby/Items/4761602/Similar?userId=<user-id>&ImageTypeLimit=1&fields=BasicSyncInfo%2CCanDelete%2CPrimaryImageAspectRatio%2CProductionYear%2CStatus%2CEndDate&limit=12&includeItemTypes=&GroupProgramsBySeries=true&EnableTotalRecordCount=false&X-Emby-Client=Emby+for+Apple+TV&X-Emby-Device-Name=Apple+TV&X-Emby-Device-Id=<device-id>&X-Emby-Client-Version=2.0.0+%284%29&X-Emby-Token=<token> HTTP/1.1" 200 2310 "-" "Emby/4 CFNetwork/3826.500.131 Darwin/24.5.0"

 

attached a fresh server log with debug mode enabled 

 

 

embyserver-debug-log.txt 458.49 kB · 1 download

That's a data request, not artwork. Are the image requests reaching your reverse proxy?

[runtimesandbox 171]

All other clients (android, Nvidia shield, iOS, web app) are accessing through the same reverse proxy without issue.

I can provide a full nginx log if useful 

Edited July 24, 2025 by runtimesandbox

[Luke 42077]

Are the image requests from Apple TV reaching your reverse proxy?

[runtimesandbox 171]

it doesn't look like any image requests do hit the reverse proxy

 

awk '/Emby\+for\+Apple\+TV/ && /image/' /var/log/nginx/emby_access.log

 

returns no results

[Luke 42077]

OK if you're able to, please send a PM to @SamESwith your server url, along with a username and password so that he can test it. Thanks.