Unable to play some Movies

[Cat091 1]

Hi I recently purchased Emby because I heard it works better than Jellyfin. 

Whenever I try to play movies like blue velvet it doesn't work on EMBY but worked JellyFin.

Does anyone have a fix? 

[Gilgamesh_48 1240]

47 minutes ago, Cat091 said:

Hi I recently purchased Emby because I heard it works better than Jellyfin. 

Whenever I try to play movies like blue velvet it doesn't work on EMBY but worked JellyFin.

Does anyone have a fix? 

See: How to Report a Problem

[Luke 42077]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Cat091 1]

whenever I try to download the logs it doesn't work 

[Luke 42077]

17 minutes ago, Cat091 said:

whenever I try to download the logs it doesn't work 

Hi there, what exactly happens when you try?

[Cat091 1]

when I click on it says the file name or option to download it 

[Luke 42077]

Can you try doing it from the web app?