Can't Connect to WAN

[ironspider 1]

This morning the connection the to my emby server was working fine. Then the area lost internet access and now the WAN ip address has changed. I tried updating my apps with the new address but nothing connects. i have restarted the server machine and emby server. but, nothing. i haven't made any changes to the setting. I'm at a loss.  the local ip works just fine.. but, nothing if i want to watch it on my tablet across the net. i'm open to suggestions

[pwhodges 2012]

Is the WAN address showing correctly on the Emby dashboard?

Paul

[ironspider 1]

i do get a full address in it just under the in-home line

 

[ironspider 1]

well now it looks like i have to redo the server from scratch. i cant get to anything now. even local IP.  when i try to goto the local address it just says "forbidden"

 

Edited June 6, 2025 by ironspider

[ironspider 1]

so, i talked to my provider and they stated they made change at our box and now my area has a share ip address and not the usual...so i guess people in my area are now sharing and IP since they are running out of addresses. So any way to work around that for the emby server?

[pwhodges 2012]

I guess they mean you've ended up with cgNAT.

You can't work with that - and if they don't offer the possibility of getting your own IP address again, then you have to go around it using some kind of tunnel.  Tailscale is a currently favoured free option, but there are several others.

Paul

[Luke 42078]

@ironspiderplease let us know if this helps. Thanks !

[ironspider 1]

i have tried Tailscale and it was.. less than ideal. i had load times and over a local lan and phone data. my current modem is a loaner from the ISP and i think its just a bare basic one. so, im guessing it had some limits. im still trying to get my ISP Techs to call and help me fix some issues and get a public IP. plus, my new modem should be arriving soon. 

[Luke 42078]

OK please keep us posted on how that goes. Thanks.

[ironspider 1]

well, finally got my emby server backup and online. ISP still needs to work out bugs. Tailscale works way better now ...but, fortunately i dont have to use that anymore. but, at least i have an option in the future. Even thought my modem and router were supposedly compatible i still replaced them and after a new cable line put to my house i started having moderately stable internet connections. but, im please that i can get to my server once again. Thanks to all for the assistance