Emby says invalid password or username and won’t let me in why and also connect says pin accepted and won’t le

[Toddemery 0]

Cannot get into Emby 

[Luke 42077]

Hi there, are you trying to connect to your own Emby Server, or someone else's?

[Toddemery 0]

My own

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ebr 16169]

10 hours ago, Toddemery said:

My own

Hi.  Where is it installed?  Can you access it from a web browser on that machine?

[Toddemery 0]

The server I’m trying to log into is VeChain but it says I don’t have access on my device.

[Gilgamesh_48 1240]

40 minutes ago, Toddemery said:

The server I’m trying to log into is VeChain but it says I don’t have access on my device.

Sounds like that is somebody else's server so you should contact them to get access. Emby does not provide servers or content.

[Toddemery 0]

Provided me with a ton of movies for over two years. I don’t understand why I’m paying 20 dollars a month to someone for them remove me while still paying. 

[Gilgamesh_48 1240]

1 minute ago, Toddemery said:

Provided me with a ton of movies for over two years. I don’t understand why I’m paying 20 dollars a month to someone for them remove me while still paying. 

Contact them. Emby is only providing software, not content. 

Emby is a client/server system where the content comes from the user, not Emby. I sounds like you are paying someone for access to their server and that violates Emby's TOS and that may be why the server has stopped working as Emby can take down violating servers. 

But it is still not clear as you have not said where your server resides and you have specifically said it is your server you are trying to connect to. It is a bit ambiguous but it sounds like the server is not actually yours. 

[RanmaCanada 494]

On 31/05/2025 at 20:54, Toddemery said:

Provided me with a ton of movies for over two years. I don’t understand why I’m paying 20 dollars a month to someone for them remove me while still paying. 

Yeah that right there is 100% against the terms of service. Your issue is not with Emby, it's with whomever is selling you the illegal access to THEIR server.

This is not a support issue for the Emby team, it's for you to deal with your reseller, and you will get no support here.

[speechles 2055]

On 5/31/2025 at 5:54 PM, Toddemery said:

Provided me with a ton of movies for over two years. I don’t understand why I’m paying 20 dollars a month to someone for them remove me while still paying. 

Indeed. That is seriously a good question. You should find out who you are paying and why they are not giving you what you paid for.

Try to see it from our side. These are people who are criminals. This is clearly a pirate organization skimming funds from their unsuspecting users by grifting them while giving the impression they are providing a legitimate service.

We are trying to stop these types of people from using Emby for these purposes. The fact you are having problems actually might be part of the design. There are device limits put in place. Those resellers cannot add your device because they are having issues with the device limits. Good. Good for them having problems. Santa Claus has put them on the naughty list and they get coal this year.

Try to get in touch with those guys sold you the service and give them your grief. They deserve it. We don't. They deserve to refund your money for those 2 years.

 

 

Edited June 2, 2025 by speechles