Inability to Download Subtitles for Quite Some Time

[Snarkfish 3]

Hello,

 

When I first started using Emby, I set up my OpenSubtitles.org username/password and it worked happily for a year or more. However, at some point, I went to update my password, and it's been broken ever since. The log shows an error for "invalid username / password". Changing my password (3-4 times) did not resolve it, nor did creating an entire new account with a new e-mail address with a new password. No matter what I do, it continues to give the same error.

 

I've since tried Addic7ed instead, and the error I get for that is along the lines of "Connection to www.addic7ed.org cancelled due to previous timeout". 

 

The image below is what I get when trying to search for subtitles manually with one or both of Addic7ed and OpenSubtitles enabled for the library. I tried uninstalling the plugin and reinstalling it, but no change. 

I provided two log files with errors from both plugins. It seems strange that everything else works with no issue except subtitle plugins. But in any case, I've tried to address this myself for at least 6 months, and I've come to the point where I'm not even sure what else to try. Please help.

embyserver (3).txt embyserver (4).txt

Edited May 29, 2025 by Snarkfish
Clarification

[Luke 42078]

Hi, did you see this?

 

[Snarkfish 3]

Hello there, thank you for the reply.

No! I've never come across this information before. I'll try doing that now. But that said, could you possibly speak to the issue I'm having with Addic7ed? 

No VPN being used on the server machine. 

[Snarkfish 3]

My sweet goodness. That allowed searches to work again, I assume automatic subtitle downloading will also work with OpenSubtitles.

 

I'm less concerned about Addic7ed but wouldn't mind some clarification if possible. 

 

Otherwise I can mark your reply as a solution once we ferret that last piece out, but it's not make-or-break for me

[Happy2Play 9780]

Really hard to say as something within your network is causing it to fail. 

2025-05-28 17:32:36.478 Error HttpClient: Connection to https://www.addic7ed.com/ timed out

Can you open that url?

But can say I am not seeing any issue.

2025-05-28 18:11:50.785 Debug SqliteItemRepository: GetitemById Movie 142512 E:\Media\Movies - nfo\Murder on the Orient Express (2017)\Murder on the Orient Express (2017).mkv
2025-05-28 18:11:50.785 Info HttpClient: GET https://www.addic7ed.com/srch.php?search=Murder on the Orient Express&Submit=Search
2025-05-28 18:11:50.818 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?imdb_id=3402236&languages=en&moviehash=01c678d177149f66&query=Murder on the Orient Express (2017).mkv
2025-05-28 18:11:51.551 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?imdb_id=3402236&languages=en&moviehash=01c678d177149f66&query=Murder on the Orient Express (2017).mkv after 733ms
2025-05-28 18:12:00.069 Info HttpClient: Http response 200 from https://www.addic7ed.com/srch.php?search=Murder on the Orient Express&Submit=Search after 9284ms
2025-05-28 18:12:00.071 Info HttpClient: GET https://www.addic7ed.com/movie/131551
2025-05-28 18:12:00.263 Info HttpClient: Http response 200 from https://www.addic7ed.com/movie/131551 after 192ms

 

[Luke 42078]

2 hours ago, Snarkfish said:

 

 

I'm less concerned about Addic7ed but wouldn't mind some clarification if possible. 

I think they block pretty aggressively after a certain number of requests per day, but I'm not positive about that yet.

[Snarkfish 3]

So I am able to open that URL on my laptop (https://www.addic7ed.com/), and the page opens in under a second on my laptop. I'll triple check on the server computer.

And... Yes, it also loads in about 1 second on that machine (through VNC). I have a VPN on my Laptop, but no such VPN on the server computer and they both connect in Chrome.

I would love to add Addic7ed to the Subtitle download list if possible as I have quite a number of titles backlogged for subtitle downloading, and only a Free membership on OpenSubtitles.com so I'm rate limited now but at least that's communicating now. 

Pre-rate limit: 

 

Quote

2025-05-28 18:05:48.385 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=8df15ddb21342beb
2025-05-28 18:05:48.411 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=8df15ddb21342beb after 27ms
2025-05-28 18:05:48.635 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=af5a544202c1ffd1
2025-05-28 18:05:48.666 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=af5a544202c1ffd1 after 31ms
2025-05-28 18:05:48.885 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=fe799b4c8f2dbe8f
2025-05-28 18:05:48.927 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=fe799b4c8f2dbe8f after 42ms
2025-05-28 18:05:49.119 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=e28da45ddf8fbfe5
2025-05-28 18:05:49.155 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=e28da45ddf8fbfe5 after 35ms
2025-05-28 18:05:49.369 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=381208e10a2aba12
2025-05-28 18:05:50.637 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=381208e10a2aba12 after 1268ms
2025-05-28 18:05:50.896 Info HttpClient: GET https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=37ddad21cf7ab0db
2025-05-28 18:05:51.138 Info HttpClient: Http response 200 from https://api.opensubtitles.com/api/v1/subtitles?languages=en&moviehash=37ddad21cf7ab0db after 241ms

 

Edited May 29, 2025 by Snarkfish

[Snarkfish 3]

Looks like it doesn't always fail...

Quote

2025-05-29 07:10:37.610 Info HttpClient: GET https://www.addic7ed.com/
2025-05-29 07:10:37.865 Info HttpClient: Http response 200 from https://www.addic7ed.com/ after 255ms

I'm not seeing any indication that it actually DID anything after connecting tho, because it looks like it just moved back to OpenSubtitles.com after that. I may just have to get a VIP membership for my sanity.

embyserver (5).txt

[Luke 42078]

HI, can you please try it again? Thanks.