Jey2024 33 Posted May 28, 2025 Posted May 28, 2025 (edited) Hi team, A few days ago, I was able to download subtitles from OpenSubtitles, but it’s no longer working. I even tried creating a new account, updated it, and verified that the TV series metadata, IMDB ID, and everything else are correct. However, when I select an episode, click on "Edit Subtitle," and try to search for a subtitle, I receive this error: Quote No results found. Have you configured subtitle downloading? I enabled logging, tried reproducing the issue, and saw the following error: 2025-05-28 23:07:42.879 Info OpenSubtitles: Logging into OpenSubtitles-Emby 2025-05-28 23:07:42.879 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login 2025-05-28 23:07:42.908 Error OpenSubtitles: 403 Forbidden Response from https://api.opensubtitles.com/api/v1/login 2025-05-28 23:07:42.908 Error OpenSubtitles: 403 Forbidden Response from https://api.opensubtitles.com/api/v1/login 2025-05-28 23:07:42.909 Error SubtitleManager: Error searching for subtitles on Open Subtitles *** Error Report *** Version: 4.8.10.0 Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb Operating system: Linux version 5.15.0-133-generic (buildd@lcy02-amd64-040) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #144-Ubun Framework: .NET 6.0.31 OS/Process: x64/x64 Runtime: opt/emby-server/system/System.Private.CoreLib.dll Processor count: 8 Data path: /var/lib/emby Application path: /opt/emby-server/system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: <!DOCTYPE html><html lang="en-US"><head><title>Just a moment...</title><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta http-equiv="X-UA-Compatible" content="IE=Edge"><meta name="robots" content="noindex,nofollow"><meta name="viewport" content="width=device-width,initial-scale=1"><style>*{box-sizing:border-box;margin:0;padding:0}html{line-height:1.15;-webkit-text-size-adjust:100%;color:#313131;font-family:system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif,Apple Color Emoji,Segoe UI Emoji,Segoe UI Symbol,Noto Color 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cpo = document.createElement('script');cpo.src = '/cdn-cgi/challenge-platform/h/g/orchestrate/chl_page/v1?ray=947168e91b35e7b9';window._cf_chl_opt.cOgUHash = location.hash === '' && location.href.indexOf('#') !== -1 ? '#' : location.hash;window._cf_chl_opt.cOgUQuery = location.search === '' && location.href.slice(0, location.href.length - window._cf_chl_opt.cOgUHash.length).indexOf('?') !== -1 ? '?' : location.search;if (window.history && window.history.replaceState) {var ogU = location.pathname + window._cf_chl_opt.cOgUQuery + window._cf_chl_opt.cOgUHash;history.replaceState(null, null, "\/api\/v1\/login?__cf_chl_rt_tk=ZDB4TWyYpiVrtaK1Ln4tnzuz0ySgGbHgukG13ZBpXes-1748473662-1.0.1.1-xeP183ujqi67h0LuO019QZqkoMP06aEkqWF0QQHeiME" + window._cf_chl_opt.cOgUHash);cpo.onload = function() {history.replaceState(null, null, ogU);}}document.getElementsByTagName('head')[0].appendChild(cpo);}());</script></body></html> at OpenSubtitles.OpenSubtitleComDownloader.GetResponse(HttpRequestOptions requestOptions, String httpMethod, Int32 allowedRequestFrequencyMs) at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken) at Emby.Providers.Subtitles.SubtitleManager.<>c__DisplayClass17_0.<<SearchSubtitles>b__3>d.MoveNext() Source: OpenSubtitles TargetSite: Void MoveNext() It seems they’ve recently enabled reCAPTCHA/Cloudflare protection. Could that be the issue? Edited May 28, 2025 by Jey2024
Luke 42078 Posted May 28, 2025 Posted May 28, 2025 Hi, seems to be working just fine from here. Are you behind a VPN?
Jey2024 33 Posted May 29, 2025 Author Posted May 29, 2025 52 minutes ago, Luke said: Hi, seems to be working just fine from here. Are you behind a VPN? Nope I don't use a VPN and I have the same dedicated server setup. Without making any changes/updates everything worked just fine 4-5 days ago.
Jey2024 33 Posted May 29, 2025 Author Posted May 29, 2025 1 hour ago, Luke said: Can you try it again? No luck. I installed another plugin Addic7ed. It's slower than opensubtitles but it works. I uninstalled Addic7ed and reinstalled opensubtitles and saw the same error: Quote 2025-05-29 01:57:24.621 Error OpenSubtitles: 403 Forbidden Response from https://api.opensubtitles.com/api/v1/login 2025-05-29 01:57:24.621 Error OpenSubtitles: 403 Forbidden Response from https://api.opensubtitles.com/api/v1/login 2025-05-29 01:57:24.621 Error SubtitleManager: Error searching for subtitles on Open Subtitles
Luke 42078 Posted May 29, 2025 Posted May 29, 2025 Are you in a location where OpenSubtitles is blocked?
Jey2024 33 Posted May 29, 2025 Author Posted May 29, 2025 59 minutes ago, Luke said: Are you in a location where OpenSubtitles is blocked? Not at all. This only started happening 4-5 days ago. Before that, I used to download subtitles almost every other day. I can still log in to the OS website without any issues, so it’s definitely not related to my ISP or anything else. Besides, Emby is running on a dedicated server.
Jey2024 33 Posted May 29, 2025 Author Posted May 29, 2025 @Lukecould it be that their Cloudflare JS or captcha challenges are causing this issue? perhaps a plugin update is needed?
Jey2024 33 Posted May 30, 2025 Author Posted May 30, 2025 Ok since others also reporting the same issue definitely there is an underlying issue. I can see ppl opening new threads re this issue as well.
Jey2024 33 Posted June 10, 2025 Author Posted June 10, 2025 (edited) @LukeYes, I just tried and experiencing the same problem.. Edited June 10, 2025 by Jey2024
Luke 42078 Posted June 10, 2025 Posted June 10, 2025 2 hours ago, Jey2024 said: @LukeYes, I just tried and experiencing the same problem.. Can you please attach a new log file? Thanks.
Jey2024 33 Posted June 10, 2025 Author Posted June 10, 2025 3 hours ago, Luke said: Can you please attach a new log file? Thanks. Hi @Lukethere you go - Quote 2025-06-10 07:15:50.722 Info OpenSubtitles: Logging into OpenSubtitles-Emby 2025-06-10 07:15:50.722 Debug OpenSubtitles: Throttling OpenSubtitles by 729 ms 2025-06-10 07:15:51.451 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login 2025-06-10 07:15:51.536 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login 2025-06-10 07:15:51.536 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login 2025-06-10 07:15:51.536 Error SubtitleManager: Error searching for subtitles on Open Subtitles *** Error Report *** Version: 4.8.11.0 Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb Operating system: Linux version 5.15.0-140-generic (buildd@lcy02-amd64-024) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #150-Ubun Framework: .NET 6.0.36 OS/Process: x64/x64 Runtime: opt/emby-server/system/System.Private.CoreLib.dll Processor count: 8 Data path: /var/lib/emby Application path: /opt/emby-server/system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password ","status":401} at OpenSubtitles.OpenSubtitleComDownloader.GetResponse(HttpRequestOptions requestOptions, String httpMethod, Int32 allowedRequestFrequencyMs) at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken) at Emby.Providers.Subtitles.SubtitleManager.<>c__DisplayClass17_0.<<SearchSubtitles>b__3>d.MoveNext() Source: OpenSubtitles TargetSite: Void MoveNext() 2025-06-10 07:15:51.536 Debug Server: http/1.1 Response 200 to host1. Time: 816ms. GET http://emby_remote_ip:40138/emby/Items/23294/RemoteSearch/Subtitles/en?MediaSourceId=f05df025fad59e979d152a539d5eb170&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=86bd8e17-0543-4e1a-8625-f8ce4bc30304&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us 2025-06-10 07:15:51.708 Debug Server: http/1.1 GET http://emby_remote_ip:40138/emby/Items/23294/RemoteSearch/Subtitles/en?MediaSourceId=f05df025fad59e979d152a539d5eb170&X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=86bd8e17-0543-4e1a-8625-f8ce4bc30304&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 2025-06-10 07:15:51.708 Debug SqliteItemRepository: GetInternalId from f05df025-fad5-9e97-9d15-2a539d5eb170 2025-06-10 07:15:51.709 Debug SqliteItemRepository: GetitemById Episode 23294 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.mkv 2025-06-10 07:15:51.709 Info OpenSubtitles: Logging into OpenSubtitles-Emby 2025-06-10 07:15:51.709 Debug OpenSubtitles: Throttling OpenSubtitles by 742 ms 2025-06-10 07:15:52.452 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login 2025-06-10 07:15:52.574 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login 2025-06-10 07:15:52.574 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login 2025-06-10 07:15:52.575 Error SubtitleManager: Error searching for subtitles on Open Subtitles *** Error Report *** Version: 4.8.11.0 Command line: /opt/emby-server/system/EmbyServer.dll -programdata /var/lib/emby -ffdetect /opt/emby-server/bin/ffdetect -ffmpeg /opt/emby-server/bin/ffmpeg -ffprobe /opt/emby-server/bin/ffprobe -restartexitcode 3 -updatepackage emby-server-deb_{version}_amd64.deb Operating system: Linux version 5.15.0-140-generic (buildd@lcy02-amd64-024) (gcc (Ubuntu 11.4.0-1ubuntu1~22.04) 11.4.0, GNU ld (GNU Binutils for Ubuntu) 2.38) #150-Ubun Framework: .NET 6.0.36 OS/Process: x64/x64 Runtime: opt/emby-server/system/System.Private.CoreLib.dll Processor count: 8 Data path: /var/lib/emby Application path: /opt/emby-server/system MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password ","status":401} at OpenSubtitles.OpenSubtitleComDownloader.GetResponse(HttpRequestOptions requestOptions, String httpMethod, Int32 allowedRequestFrequencyMs) at OpenSubtitles.OpenSubtitleComDownloader.Login(OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.SearchInternal(SubtitleSearchRequest request, Boolean useFilename, OpenSubtitleOptions options, CancellationToken cancellationToken) at OpenSubtitles.OpenSubtitleComDownloader.Search(SubtitleSearchRequest request, OpenSubtitleOptions options, CancellationToken cancellationToken) at Emby.Providers.Subtitles.SubtitleManager.<>c__DisplayClass17_0.<<SearchSubtitles>b__3>d.MoveNext() Source: OpenSubtitles TargetSite: Void MoveNext() It;s actually showing a different 401 error now. But I triple checked my password, I re-entered them twice, and I also tried to login here - https://www.opensubtitles.org/ and I was able to. I'm not making any mistakes entering the password because it's a very simple password and im entering them manually.. not a copy/paste either..
Jey2024 33 Posted June 10, 2025 Author Posted June 10, 2025 I'm not sure if it's relevant or not, but I recently upgraded from 4.8.10.0 to 4.8.11.0 that didn't resolve t his issue, but now im getting different error.
Jey2024 33 Posted June 10, 2025 Author Posted June 10, 2025 1 hour ago, Neminem said: @Jey2024have you seen this. Ah thanks for pointing that out. But when I created this topic i was using os.com domain's account because it was working and suddenly stopped working last month. Then I mistakenly recreated the account on their .org site (it was my bad). Now I restored my old account from .com and it's working fine. @Lukesorry for overlooking. Whatever the JS challenge I was experiencing is no longer an issue. However, if you're ok to take a feedback, can you mention this in your plugin configuration? Instead of "This must be your Open Subtitles username and not your email address." something like "This must be your opensubtitles.com username and not your email address." Thanks @Neminemappreciate your input. 1 1
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