Unable to access from remote

[servit00 2]

Hello. Please help with nas terramaster f2-212. I am able to access from emby server from but if i want delete a file, the loading circle stuck. this even from connected lan pc. in tnas app, from remote i can't access to nas, it remain loading for a few seconds. but from remote i can access to emby server.

what am i wrong?

thanks

[richt 94]

What URL are you using to access Emby server?  The shortcut provided by the TNAS software https://IP ADDRESS:5443/emby doesn't really work.  Make sure you are using http://IP ADDRESS:8096. 

[servit00 2]

thank you but if i try delete, even in new address, it says access denied, can you help me?

[servit00 2]

43 minutes ago, richt said:

What URL are you using to access Emby server?  The shortcut provided by the TNAS software https://IP ADDRESS:5443/emby doesn't really work.  Make sure you are using http://IP ADDRESS:8096. 

 

[Neminem 1516]

Server logs would show permissions issues.

But most likely permissions are wrong, and there for you can't delete.

 

[Luke 42077]

1 hour ago, servit00 said:

thank you but if i try delete, even in new address, it says access denied, can you help me?

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[servit00 2]

16 minutes ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

i hope, here is log. thanmks. error after 19.15  2 times. i can't download log for error

2025-05-26 19:18:26.957 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret6_x&deviceId=ce2b5420-b58d-4211-9fd9-28a453e2c7df

2025-05-26 19:20:27.572 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret6_x&deviceId=ce2b5420-b58d-4211-9fd9-28a453e2c7df

2025-05-26 19:20:40.313 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret6_x&deviceId=ce2b5420-b58d-4211-9fd9-28a453e2c7df

2025-05-26 19:20:51.176 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret6_x&deviceId=ce2b5420-b58d-4211-9fd9-28a453e2c7df

2025-05-26 19:21:32.067 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret6_x&deviceId=ce2b5420-b58d-4211-9fd9-28a453e2c7df

2025-05-26 19:21:49.096 Info Server: http/1.0 POST http://127.0.0.1:8096/emby/Items/Delete?Ids=1537&X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows&X-Emby-Device-Id=ce2b5420-b58d-4211-9fd9-28a453e2c7df&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret6_x&X-Emby-Language=it. Source Ip: 127.0.0.1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36

2025-05-26 19:21:49.098 Info App: Removing item from database, Type: Movie, Name: Jayden Marcos ULTIMO FONDO Super Hunk Kendrick Driver Lo Manda v-02, Path: /Volume1/User/servit00/Film/Jayden Marcos ULTIMO FONDO Super Hunk Kendrick Driver Lo Manda v-02.mp4, Id: 1537

2025-05-26 19:21:49.099 Info App: Deleting file /Volume1/User/servit00/Film/Jayden Marcos ULTIMO FONDO Super Hunk Kendrick Driver Lo Manda v-02.mp4

2025-05-26 19:21:49.102 Error Server: Error processing request

*** Error Report ***

Version: 4.8.11.0

Command line: /Volume1/@apps/emby/emby-server/system/EmbyServer.dll -programdata /Volume1/Emby -ffdetect /Volume1/@apps/emby/emby-server/bin/ffdetect -ffmpeg /Volume1/@apps/emby/emby-server/bin/ffmpeg -ffprobe /Volume1/@apps/emby/emby-server/bin/ffprobe -defaultdirectory /mnt/public -updatepackage emby_TOS5_APP_{version}_aarch64.tpk

Operating system: Linux version 5.10.107 (root@6d86a6996556) (aarch64-openwrt-linux-gnu-gcc (OpenWrt GCC 8.2.0 r0-39ce59b6) 8.2.0, GNU ld (GNU Binutils) 2.31.1) #313 SM

Framework: .NET 6.0.36

OS/Process: arm64/arm64

Runtime: Volume1/@apps/emby/emby-server/system/System.Private.CoreLib.dll

Processor count: 4

Data path: /Volume1/Emby

Application path: /Volume1/@apps/emby/emby-server/system

System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/Volume1/User/servit00/Film/Jayden Marcos ULTIMO FONDO Super Hunk Kendrick Driver Lo Manda v-02.mp4' is denied.

---> System.IO.IOException: Permission denied

--- End of inner exception stack trace ---

at System.IO.FileSystem.DeleteFile(String fullPath)

at System.IO.File.Delete(String path)

at Emby.Server.Implementations.IO.ManagedFileSystem.DeleteFileInternal(String path, Boolean sendToRecycleBin)

at Emby.Server.Implementations.IO.ManagedFileSystem.DeleteFile(String path, Boolean sendToRecycleBin)

at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, BaseItem parent, Boolean notifyParentItem)

at Emby.Server.Implementations.Library.LibraryManager.DeleteItem(BaseItem item, DeleteOptions options, Boolean notifyParentItem)

at Emby.Api.Library.LibraryService.Any(DeleteItems request)

at Emby.Server.Implementations.Services.ServiceController.<>c__DisplayClass8_0.<VoidActionDelegate>b__0(Object service, Object request)

at Emby.Server.Implementations.Services.ServiceController.Execute(HttpListenerHost appHost, Object requestDto, IRequest req, Type serviceType)

at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)

at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)

Source: System.Private.CoreLib

TargetSite: Void DeleteFile(System.String)

InnerException: System.IO.IOException: Permission denied

Source:

TargetSite:

 

2025-05-26 19:21:49.102 Info Server: http/1.0 Response 500 to 127.0.0.1. Time: 6ms. POST http://127.0.0.1:8096/emby/Items/Delete?Ids=1537&X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Windows&X-Emby-Device-Id=ce2b5420-b58d-4211-9fd9-28a453e2c7df&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret6_x&X-Emby-Language=it

2025-05-26 19:22:20.271 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 0ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret6_x&deviceId=ce2b5420-b58d-4211-9fd9-28a453e2c7df

[Luke 42077]

@servit00the server is being denied access to delete the file. What would you like Emby to do about that?

I think you need to resolve whatever the permissions problem is and then you should be able to delete.

[servit00 2]

7 minutes ago, Luke said:

@servit00the server is being denied access to delete the file. What would you like Emby to do about that?

I think you need to resolve whatever the permissions problem is and then you should be able to delete.

thank you but this problem is under nas app (terramaster) or pc or emby?

[Neminem 1516]

23 hours ago, servit00 said:

System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/Volume1/User/servit00/Film/Jayden Marcos ULTIMO FONDO Super Hunk Kendrick Driver Lo Manda v-02.mp4' is denied.

It pretty evident ?

Server side permissions.

[servit00 2]

2 minutes ago, Neminem said:

It pretty evident ?

Server side permissions.

thanks. can you help me? where can i find problem? in nas perhaps? what can i look for?

[Neminem 1516]

Sorry no, can't help you there, I don't have a that NAS.

So would not be of help here.

[Luke 42077]

@servit00did you figure this out?

[servit00 2]

14 hours ago, Luke said:

@servit00did you figure this out?

Thanks. I solved creating a new folder. Now i access from remote. Thanks

[Luke 42077]

8 hours ago, servit00 said:

Thanks. I solved creating a new folder. Now i access from remote. Thanks

OK. For existing folders, you may want to see what this user said: