Issue playing 4K movie on LG TV

[Bobby121418 17]

Hi,

Out of all my collection I am having an issue playing one 4K movie not playing on my LG TV.

Can you please see the logs and tell me if there is anything wrong?

The movie plays ok on Android phone. 

Many thanks

embyserver.txt embyserver-63883036800.txt

[visproduction 315]

Related?
https://www.lg.com/ca_en/support/product-support/troubleshoot/help-library/cs-CT20098005-20150291407535/

65 errors including backup and Warn Server: Auth-error in the Embyserver.txt

Do you have a license?  I believe Transcoding is limited or will not work without a license, so playback works only on direct.  I am not sure on all these rules.
see: https://emby.media/community/index.php?/topic/133551-transcoding-not-working-panasonic

Also post related to another TV brand having similar issues because of DLNA script for that TV: 
https://emby.media/community/index.php?/topic/138876-dlna-authentication-problem-on-hisense/

 

 

 

Edited May 17, 2025 by visproduction

[Bobby121418 17]

18 minutes ago, visproduction said:

Related?
https://www.lg.com/ca_en/support/product-support/troubleshoot/help-library/cs-CT20098005-20150291407535/

65 errors including backup and Warn Server: Auth-error in the Embyserver.txt

Do you have a license?  I believe Transcoding is limited or will not work without a license, so playback works only on direct.  I am not sure on all these rules.
see: https://emby.media/community/index.php?/topic/133551-transcoding-not-working-panasonicRelated post about DLNA issues. Perhaps the DLNA script for

Also post related to another TV brnad having similar issues because of DLNA script for that TV: 
https://emby.media/community/index.php?/topic/138876-dlna-authentication-problem-on-hisense/

 

 

 

Thanks @visproduction.

I do have a license and not having any other issues with transcoding or playing on the LG TV any other movies.

I will check the links you sent.

Cheers

[Luke 42077]

Hi, so it's just an issue with one file?

[Bobby121418 17]

On 31/05/2025 at 04:23, Luke said:

Hi, so it's just an issue with one file?

Yes, so far I have not seen another.