Unable to connect remotely

[tp546 41]

Hi all,

My server is up and running and works fine inside my network when accessing via the Android app on many devices but I am having trouble connecting outside my network. Here is the port forwarding page from my router and my Emby Dashboard: 

 

 

 

What am I missing here? Thanks!

Edited May 13, 2025 by GrimReaper
WAN IP masked

[GrimReaper 4739]

Your Dashboard doesn't list your In-Home (LAN) address - do you have multiple NICs in your server machine? Do you have any virtual adapters? Are you using VPN? What does typing ipconfig in cmd tell you? Can you post server log? 

You can also bind server to a particular local IP in Settings>Network (as per your port forwarding rules, it should be 10.13.18.60).

As a sidenote, you don't need to forward UDP 7359 port as that it used only for local server discovery. 

[tp546 41]

19 hours ago, GrimReaper said:

Your Dashboard doesn't list your In-Home (LAN) address - do you have multiple NICs in your server machine? Do you have any virtual adapters? Are you using VPN? What does typing ipconfig in cmd tell you? Can you post server log? no, none of those things. Here is what ipconfig says:

Can you remind me where the logs are? I thought they were in the folder below but nothing there has been modified since 2023:

C:\ProgramData\MediaBrowser-Server\logs

19 hours ago, GrimReaper said:

You can also bind server to a particular local IP in Settings>Network (as per your port forwarding rules, it should be 10.13.18.60). - thanks, I did that and now it shows on the dashboard

As a sidenote, you don't need to forward UDP 7359 port as that it used only for local server discovery. Thanks, i will remove it.

 

 

[seanbuff 1315]

49 minutes ago, tp546 said:

Can you remind me where the logs are?

On the Dashboard, click the "..." next to your server name and select "View Server Info" to see the system paths.

Alternatively, you can access logs directly from the Admin Dashboard side menu "Logs"

[tp546 41]

here it is. thanks.

embyserver.txt

[Luke 42077]

Hi, are you sure the internal address is still correct?

[tp546 41]

6 minutes ago, Luke said:

Hi, are you sure the internal address is still correct?

AFAIK yes, based on the ipconfig output. Is there something else I can check?

[tp546 41]

Hi, any further help here on how I can rectify this? 

[Luke 42077]

Have you checked to see if your ISP is using a CGNat? If they are then this will require the use of a VPN or TailScale for remote access.

[tp546 41]

13 minutes ago, Luke said:

Have you checked to see if your ISP is using a CGNat? If they are then this will require the use of a VPN or TailScale for remote access.

I don't believe so - I access a number of other things remotely and I used to have this working with the same ISP but I don't know what happened. 

[Luke 42077]

14 minutes ago, tp546 said:

I don't believe so - I access a number of other things remotely and I used to have this working with the same ISP but I don't know what happened. 

But you should check as it could have changed. More isps are doing this now.

[Luke 42077]

That’s odd that in your screenshot a LAN address isn’t detected. Is that normal for you?

[tp546 41]

47 minutes ago, Luke said:

That’s odd that in your screenshot a LAN address isn’t detected. Is that normal for you?

No that was the first time I've noticed it like that. It's fixed now thanks to the suggestion above. 

[tp546 41]

1 hour ago, Luke said:

But you should check as it could have changed. More isps are doing this now.

Doesn't look like they are. My ip address from whatsmyip.com matches the remote ip on my emby dashboard

[Luke 42077]

Hi, did you figure anything out related to this?

[tp546 41]

No, still looking for a solution

[tp546 41]

Any other suggestions on how I can get this working? 

[tp546 41]

bump

[Luke 42077]

When you test it, how are you testing it?

[tp546 41]

1 hour ago, Luke said:

When you test it, how are you testing it?

Using the Emby android app from outside my home network. Is that what you mean? 

[Luke 42077]

OK. Do you know for sure that your ISP allows these ports to be used?

[rbjtech 5284]

use canyouseeme.org and enter 8096 as the port.

If this cannot connect, then emby is not listening - possible causes :

private/public network in windows - need to set to private 

firewall - on the router & on the emby server - both need to allow the traffic (tcp 8096).

if other services are working from the internet - then NAT & forwarding are ok - then I suspect the Windows firewall or private/public (which is related to the firewall).

Edited May 28, 2025 by rbjtech

[tp546 41]

 

On 5/28/2025 at 1:56 PM, rbjtech said:

use canyouseeme.org and enter 8096 as the port.

If this cannot connect, then emby is not listening - possible causes :

private/public network in windows - need to set to private 

firewall - on the router & on the emby server - both need to allow the traffic (tcp 8096).

if other services are working from the internet - then NAT & forwarding are ok - then I suspect the Windows firewall or private/public (which is related to the firewall).

Okay so 8096 wasn't showing as open. I changed my port forwarding in my router to use port 445 and that was showing as open so I also changed my secure one to 446, which also showed as open (after restarting my router). Then I went into the emby server settings and changed my ports in there to 445 for regular and 446 for secure to match what I had in the router, then I restarted the emby server to apply the change. Now I can't reach my emby server internally or externally and even opening the configure emby link in the systray sends me to a non-existent page. Any help here?

[Luke 42077]

35 minutes ago, tp546 said:

 

Okay so 8096 wasn't showing as open. I changed my port forwarding in my router to use port 445 and that was showing as open so I also changed my secure one to 446, which also showed as open (after restarting my router). Then I went into the emby server settings and changed my ports in there to 445 for regular and 446 for secure to match what I had in the router, then I restarted the emby server to apply the change. Now I can't reach my emby server internally or externally and even opening the configure emby link in the systray sends me to a non-existent page. Any help here?

What network settings exactly did you change?

[tp546 41]

2 minutes ago, Luke said:

What network settings exactly did you change?

Within emby you mean? I changed the port numbers - 8096 replaced with 445 twice and 8097 replaced with 446 twice. Is that what you mean?