Terramaster NAS Subtitle Editing/DL Not working

[Todd.sargent 4]

I finally decided to enable the subtitle option For manual download.  The library settings are configured with a user/pass for Opensubs.com.  Unable to retrieve any subs, No Results found.  Current Emby version:4.8.11.0, Current Open subtitles version 1.0.64.0

 

Require a hash - Not selected

Forced Subs only - Not Selected

Any ideas?

 

 

 

2025-05-07 19:52:59.249 Info Server: http/1.0 Response 404 to 127.0.0.1. Time: 1ms. GET http://127.0.0.1:8096/emby/embywebsocket?api_key=x_secret1_x&deviceId=9ad5e076-e5eb-4c4a-8df3-6b1e0a265644

2025-05-07 19:53:03.631 Info App: Sqlite: 284 - automatic index on LastWatchedEpisodes(SeriesPresentationUniqueKey)

2025-05-07 19:54:23.796 Info Server: http/1.0 POST http://127.0.0.1:8096/emby/Library/VirtualFolders/LibraryOptions?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=9ad5e076-e5eb-4c4a-8df3-6b1e0a265644&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us&reqformat=json. Source Ip: 127.0.0.1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0

2025-05-07 19:54:23.840 Info Server: http/1.0 Response 204 to 127.0.0.1. Time: 44ms. POST http://127.0.0.1:8096/emby/Library/VirtualFolders/LibraryOptions?X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=9ad5e076-e5eb-4c4a-8df3-6b1e0a265644&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us&reqformat=json

2025-05-07 19:55:53.738 Info App: Sqlite: 284 - automatic index on LastWatchedEpisodes(SeriesPresentationUniqueKey)

2025-05-07 19:56:17.112 Info OpenSubtitles: Logging into OpenSubtitles-Emby-f

2025-05-07 19:56:17.112 Info HttpClient: POST https://api.opensubtitles.com/api/v1/login

2025-05-07 19:56:17.175 Info Server: http/1.0 POST http://127.0.0.1:8096/emby/DisplayPreferences/usersettings?userId=ee581906629340238446f9891839cfbb&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=9ad5e076-e5eb-4c4a-8df3-6b1e0a265644&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us&reqformat=json. Source Ip: 127.0.0.1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/136.0.0.0 Safari/537.36 Edg/136.0.0.0

2025-05-07 19:56:17.180 Info Server: http/1.0 Response 204 to 127.0.0.1. Time: 5ms. POST http://127.0.0.1:8096/emby/DisplayPreferences/usersettings?userId=ee581906629340238446f9891839cfbb&client=emby&X-Emby-Client=Emby Web&X-Emby-Device-Name=Edge Windows&X-Emby-Device-Id=9ad5e076-e5eb-4c4a-8df3-6b1e0a265644&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us&reqformat=json

2025-05-07 19:56:17.749 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login

2025-05-07 19:56:17.750 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login

2025-05-07 19:56:17.753 Error SubtitleManager: Error searching for subtitles on Open Subtitles

*** Error Report ***

.

[GrimReaper 4739]

You're still getting 401 Unauthorized - are you positive your credentials (username (not email) and password) are entered correctly, i.e. no blank spaces if copy/pasted? 

Edited May 8, 2025 by GrimReaper

[Todd.sargent 4]

Yes,  entered incorrectly to verify.  

MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password failed:1 remaining:9 - this password was already tried in the past 24 hours "

[GrimReaper 4739]

Thought maybe vip-api.opensubtitles.com is temporary having some issues - but it doesn't appear so, I can log in and download no prob (Win server). 

As a temporary workaround, if you clear your credentials and use regular account (it'll call api.opensubtitles.com), are you getting any hits on manual search? 

Edited May 8, 2025 by GrimReaper

[Todd.sargent 4]

Unfortunately no, still receiving No results found

[GrimReaper 4739]

And you're positive/checked on the website that that particular item does actually have subs in preferred language available? 

Can you post server log? 

[Todd.sargent 4]

Yes the file does have subtitles on www.opensubtitles.com.

embyserver.txt

[GrimReaper 4739]

Quote

2025-05-08 09:22:17.265 Error OpenSubtitles: 401 Unauthorized Response from https://api.opensubtitles.com/api/v1/login

Dev will have to comment if you're getting 401 Unauthorized even when no credentials entered. @Luke

[Luke 42077]

HI, try reconfiguring your opensubtitles username and password and see if that helps.

Also is the server on a VPN? 

[Todd.sargent 4]

Many thanks to both GrimReaper and Luke.  Tried my old username acct (not email) without success.  Who would have thought, but created another account and this one works fine.

This forum rocks and so does EMBY.  Screw plex........