Resume not working

[Misinthe 46]

Good evening,

I'm having an issue that started yesterday, if I stop playing something that hasn't finished, it'll go to the "Continue Watching" section, let's say I stopped at minute 12, if I try to Resume, it will not resume, it just keeps spinning and spinning, then if I press back, the "Continue Watching" resets it to 0:00, so I'd have to start from the beginning and if try to select where I left off or if I try to rewind, it just gets stuck again. I've tried restarting the Emby Server and also restarting the whole Physical Server. I have attached some logs from the server for you to take a look at, if you want information from the media I can give you some, but since this is happening with everything, I don't think it's a media issue. Any advice helps.

Thank you!

hardware_detection-63881988372.txt ffmpeg-transcode-607cd814-f178-483f-9a1d-2400c6a4449a_1.txt ffmpeg-transcode-43cf9106-140d-42ad-b3b6-12b9f310973a_1.txt ffmpeg-transcode-0fba821d-a811-48e7-a546-44591d34117e_1.txt embyserver.txt

[Luke 42078]

Hi, is the problem only with this one file?

[Misinthe 46]

On 04/05/2025 at 22:30, Luke said:

Hi, is the problem only with this one file?

Hello Luke, no, this is happening with everything I play. 

[Gilgamesh_48 1240]

On 5/4/2025 at 8:54 PM, Misinthe said:

Good evening,

I'm having an issue that started yesterday, if I stop playing something that hasn't finished, it'll go to the "Continue Watching" section, let's say I stopped at minute 12, if I try to Resume, it will not resume, it just keeps spinning and spinning, then if I press back, the "Continue Watching" resets it to 0:00, so I'd have to start from the beginning and if try to select where I left off or if I try to rewind, it just gets stuck again. I've tried restarting the Emby Server and also restarting the whole Physical Server. I have attached some logs from the server for you to take a look at, if you want information from the media I can give you some, but since this is happening with everything, I don't think it's a media issue. Any advice helps.

Thank you!

hardware_detection-63881988372.txt 254.77 kB · 0 downloads ffmpeg-transcode-607cd814-f178-483f-9a1d-2400c6a4449a_1.txt 36.37 kB · 1 download ffmpeg-transcode-43cf9106-140d-42ad-b3b6-12b9f310973a_1.txt 121.95 kB · 0 downloads ffmpeg-transcode-0fba821d-a811-48e7-a546-44591d34117e_1.txt 357.41 kB · 0 downloads embyserver.txt 13.3 MB · 0 downloads

After a little look at your logs the problem I see does not appear to be Emby itself but rather something in your setup or on your server computer itself. I do not really speak EmbyLog but that is something that just seems quite common throughout Emby's operation. 
The first thing i would do if faced with this is a full reboot of everything involved including the computer, the client(s), the router and any network switches involved. Also I would make it a power cycle reboot  rather that a simple reboot from the various menus. 

That is the "solution" that has been around ever since "computers" came into existence and even before. Even modern highly stable devices like routers or various other simple devices can get into a state where they just do not work as they should. A power cycle reboot should, mostly, reset everything and your devices would be starting from a known state. 

[Misinthe 46]

22 hours ago, Gilgamesh_48 said:

After a little look at your logs the problem I see does not appear to be Emby itself but rather something in your setup or on your server computer itself. I do not really speak EmbyLog but that is something that just seems quite common throughout Emby's operation. 
The first thing i would do if faced with this is a full reboot of everything involved including the computer, the client(s), the router and any network switches involved. Also I would make it a power cycle reboot  rather that a simple reboot from the various menus. 

That is the "solution" that has been around ever since "computers" came into existence and even before. Even modern highly stable devices like routers or various other simple devices can get into a state where they just do not work as they should. A power cycle reboot should, mostly, reset everything and your devices would be starting from a known state. 

Thanks for the comment, as I mentioned in my original post, I have rebooted both just the Emby Server and the actual Windows Server 2022 machine.

 

Also, @Lukesomething that is happening is that every time an episode finishes, I get a PlayBack Error and I have to close the app and start it again so I can start the next episode, this only seem to be happening on the iOS and iPad apps (I've tested my iPhone and iPad Pro), I haven't noticed it on my PC through the Web or on any of my TVs (LG, Samsung, and Sony).

[Luke 42078]

41 minutes ago, Misinthe said:

Thanks for the comment, as I mentioned in my original post, I have rebooted both just the Emby Server and the actual Windows Server 2022 machine.

 

Also, @Lukesomething that is happening is that every time an episode finishes, I get a PlayBack Error and I have to close the app and start it again so I can start the next episode, this only seem to be happening on the iOS and iPad apps (I've tested my iPhone and iPad Pro), I haven't noticed it on my PC through the Web or on any of my TVs (LG, Samsung, and Sony).

Hi, what version of Emby for iOS are you on?

[Gilgamesh_48 1240]

4 hours ago, Misinthe said:

Thanks for the comment, as I mentioned in my original post, I have rebooted both just the Emby Server and the actual Windows Server 2022 machine.

But you have not rebooted everything. Things like your router and any switches on your network and even other devices like cameras or Alexa devices can, and often do, cause problems that seem unrelated to their primary function and those problems can often be cured by a simple power cycle. I am not saying that is your problem but what you describe is unusual enough that something equally unusual could be the cause. 

Again to emphasize: I do not see the problem you report and no one I know sees it and there seems to be no reports of anything like that happening anywhere. That pretty much says that it is a local problem of some kind and communication between client and server is one place that should be checked and anything in or on your network can cause communication issues. 
Of course it could always be "something completely different;" to use part of an old Monty Python quote. And, NO, that quote is NOT from the "Dead Parrot" skit.   If you have not seen that skit it might be fun to look it up. It is one of the funniest "British" skits of all time. IMO. 

[Misinthe 46]

On 07/05/2025 at 15:44, Luke said:

Hi, what version of Emby for iOS are you on?

Server is 4.8.11.0

iOS is 2.2.39

On 07/05/2025 at 19:59, Gilgamesh_48 said:

But you have not rebooted everything. Things like your router and any switches on your network and even other devices like cameras or Alexa devices can, and often do, cause problems that seem unrelated to their primary function and those problems can often be cured by a simple power cycle. I am not saying that is your problem but what you describe is unusual enough that something equally unusual could be the cause. 

Again to emphasize: I do not see the problem you report and no one I know sees it and there seems to be no reports of anything like that happening anywhere. That pretty much says that it is a local problem of some kind and communication between client and server is one place that should be checked and anything in or on your network can cause communication issues. 
Of course it could always be "something completely different;" to use part of an old Monty Python quote. And, NO, that quote is NOT from the "Dead Parrot" skit.   If you have not seen that skit it might be fun to look it up. It is one of the funniest "British" skits of all time. IMO. 

I've rebooted all my network devices, cameras and IoT are on different VLANs, I've experienced this issue before when running both Emby as a service and as executable, but I've since fixed this issue, I'm not sure what's going on.

It seems to be better lately but it still happens.

 

[bsapi 14]

On 5/8/2025 at 1:59 AM, Gilgamesh_48 said:

But you have not rebooted everything. Things like your router and any switches on your network and even other devices like cameras or Alexa devices can, and often do, cause problems that seem unrelated to their primary function and those problems can often be cured by a simple power cycle. I am not saying that is your problem but what you describe is unusual enough that something equally unusual could be the cause. 

Again to emphasize: I do not see the problem you report and no one I know sees it and there seems to be no reports of anything like that happening anywhere. That pretty much says that it is a local problem of some kind and communication between client and server is one place that should be checked and anything in or on your network can cause communication issues. 
Of course it could always be "something completely different;" to use part of an old Monty Python quote. And, NO, that quote is NOT from the "Dead Parrot" skit.   If you have not seen that skit it might be fun to look it up. It is one of the funniest "British" skits of all time. IMO. 

Hello,

I experience the same behavior. I watch a movie and I pause it than I simple use the back arrow on the top left corner to go back to the main menu (dashboard).

If I start the movie again from the "continue watching" or click on to the title of the movie and press the play triangle it does not continue or even does not start.

If I press the pause button it displays the time from where the movie is supposed to continue but does not happen.

I go back to the Movie page and Emby automatically resets the film been watched.

I need to start the movie and need to find the time from where I want to continue.

My Emby server runs on Rock Linux 8.10 without any significant change (except regular update). 

The only thing that I can think about is I use shared NFS media storage and that server stops and start automatically. It does not affect the playback but maybe something happens with Emby Server when the share is unavailable and than available again. (Under investigation.)

So the point of my post is I can confirm this behavior and one additoinal up on the topic.

[Luke 42078]

OK we are looking into this. Thanks.

[Misinthe 46]

@LukeI've noticed this happens a lot more when going from one device to another. Like, pausing it on my TV and then try to resume on the iPad.