Emby Server stuck at splash screen – CustomCssJS plugin issue

[DodoVIII 0]

Hi everyone,

 

I’m having trouble starting Emby Server on Windows. It gets stuck on the splash screen and doesn’t load the web interface at all.

After checking the browser console (localhost:8096), I’m getting a 404 error related to CustomCssJS.js:

I suspect this is related to the Custom CSS/JS plugin, which I had previously installed.

Now, Emby won’t even start when I run embyserver.exe. I’ve already tried:

-Deleting browser cache

-Disabling antivirus

-Renaming the plugins folder to plugins_backup

-Deleting the cache and logs folders

Still no luck – Emby doesn’t launch at all anymore.

Any help would be appreciated to:

Completely remove the broken plugin

Recover the server without losing my library and settings

 

Thanks in advance!

[Abobader 3464]

Hello DodoVIII,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42078]

Quote

I suspect this is related to the Custom CSS/JS plugin, which I had previously installed.

Hi, it must be because there is no file from emby called CustomCssJS.js.

What address is in the browser address bar?

[DodoVIII 0]

Here is. And i also try to reset multiple times but nothing

[Luke 42078]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[DodoVIII 0]

embyserver-63881950957.txtI think it's the goob document

[Luke 42078]

OK I would try the following:

• Clearing browsing data
• Deleting all .dll files from C:\Users\maiza\AppData\Roaming\Emby-Server\programdata\plugins, then restarting the server
• Shutting down the server and installing 4.8.11 again on top of your existing installation.

Please see if any of those help. Thanks.

[DodoVIII 0]

it does'nt work now.I can't install.

It will try the app instead of server.

Edited May 5, 2025 by DodoVIII
add information

[Luke 42078]

Looks like you have something blocking the installer from downloading from GitHub. If you can resolve that then that should resolve this.

 Alternatively you can download the portable zip from our website and just unzip that on top of your existing install.

[DodoVIII 0]

Thanks i reinstall media server and it work but i lost all 

[Luke 42078]

Thanks for following up.