Ongoing Emby update issue

[Bobby121418 17]

Hi,

Following from my previous posts below, I had hoped that rebuilding my Synology (xpenology) to a new DSM version, now DSM 7.2.2-72806 would solve the problem, but it has not. To summarise, I have currently Emby 4.7.14.0-724071400 working, when tried to update to the latest version on Synology Package Center, (4.8.8.0) the Emby Service stops after a few seconds and the message on the screen (see screenshot attached) says Manually Stopped. I have tried several other versions, but the only one that currently works for me is 4.7.14.0.

Attaching some latest logs.

Can you please help me be able to update my Emby?

Thanks

 

 

 

embyserver.txt ffmpeg-transcode-026b2fa9-e50e-4d92-b7bf-9da3940b87ac_1.txt ffmpeg-transcode-27c8a13b-3db9-4dce-a184-0b171a07d86a_1.txt

Edited April 27, 2025 by Bobby121418

[Luke 42077]

@Bobby121418

Quote

when tried to update to the latest version on Synology Package Center, (4.8.8.0) the Emby Service stops after a few seconds and the message on the screen

What if you stop Emby Server first and then update, rather than the other way around?

[Bobby121418 17]

37 minutes ago, Luke said:

@Bobby121418

What if you stop Emby Server first and then update, rather than the other way around?

Thanks for coming back.

I have tried that, but no good.

[Bobby121418 17]

50 minutes ago, Bobby121418 said:

Thanks for coming back.

I have tried that, but no good.

Perhaps the best thing might be if you let me know the steps to completly remove the software including any left over directories?

[Luke 42077]

You would uninstall from DSM and then delete the server data folder:

Emby Server Data Folder

[Bobby121418 17]

Thanks Luke, I can try this but I seem to remember I did this but did not work.

Is there anything else like registeries (like in Windows) or something that should also be deleted?

[Luke 42077]

That should be all you need to do.

[Bobby121418 17]

It worked. The issue was deleting the folder needs the right command because the directory is not empty. Perhaps you could add that to the guide.

Edited May 3, 2025 by Bobby121418