LG Smart TV (86UR8000AUA) stops playback intermittingly - Excessive Pinging to the server

[interman 18]

About once a day, during playback of a TV Show, movie or live show, playback will stop/freeze on our LG Smart TV (86UR8000AUA). By stop/freeze is that on the TV, the video stops and holds where it stopped. We have to turn off and turn on the TV. Both the TV and the Emby Server are hardwired into the network. I have a network monitor on the server and it has not reported an interruption. I am trying to troubleshoot what might be the problem. It might be the Emby app on the TV, but I do not know how to troubleshoot that. 

I have included the logs as instructed. I have one example in particular. We were watching a show and it stopped/froze and we recorded the time. 

4-18 17:29:47.008 Info SessionManager: PlaySession daee37a5dc9c4a2285f0ffe80de3850e has gone idle while playing
2025-04-18 17:29:47.008 Info SessionManager: Playback stopped reported by app Emby for LG 1.0.46 on LG Smart TV (86UR8000AUA) playing Georgie & Mandy's First Marriage - S1, Ep17 - Two Idiots on a Dirt Bike. Stopped at 305066 ms. PlaySessionId: daee37a5dc9c4a2285f0ffe80de3850e
2025-04-18 17:29:47.008 Info SessionManager: Removed playSession daee37a5dc9c4a2285f0ffe80de3850e from sessiffmpeg-transcode-5043ce33-1551-4d23-a5b3-228760bdbb6a_1.txtembyserver-63880617600.txton 1e4da84ca795e897e0e0084fbf05307a

I have included the entire main log and ffmpeg log. They are anonymous and downloaded from the Emby program. However, I cannot see or find a ffmpeg log for the TV for that time. So attaching the after file. While writing this, I turned on the debugger as well. What else should I do?

As a minor secondary request, it seems like the TV is pinging the server every 10 seconds. Is that normal?

[interman 18]

Ok, it just happened again. I had debug server turned on and here is the log file. It happened at 10:40. Note: Ignore the "cannot find file in g:\****". That drive has some bad sectors so I took it offline. embyserver.txt

Edited April 19, 2025 by interman

[Luke 42077]

Quote

As a minor secondary request, it seems like the TV is pinging the server every 10 seconds. Is that normal?

hi, yes, it reports its' current playback position to the server.

[Luke 42077]

@intermanregarding the main issue, are you still seeing it occur?

[interman 18]

@LukeYes, 3-10 times per day. I am stumped. FYI, when I started troubleshooting about 2 weeks ago, I found that the server's network drivers needed updated. Since then, I have had 100% uptime on the server network for 13+ days. Both devices are wired into the router. 

Open to any troubleshooting. 

Don

[Luke 42077]

Have you tried putting the TV on wifi instead of wired? We've gotten reports over the years from some users that LG's wifi often performs better than it's wired connection.

[interman 18]

I have not, and I had to laugh. I will try tonight. 

Don

 

[interman 18]

5 hours ago, Luke said:

Have you tried putting the TV on wifi instead of wired? We've gotten reports over the years from some users that LG's wifi often performs better than it's wired connection.

Wow, ok, initial success. We watch about 2 hours, not stopping. I cannot believe that the wired network is the possible cause. I will update this thread after a few days of testing. Thanks @Luke, you da man.

[Luke 42077]

Thanks. What I said earlier is a real thing, believe it or not. It's not just one or two users. I've seen that feedback a lot over the years. It could be a really cheap wired network chipset that they're embedding.

[interman 18]

@Luke, I wanted to circle back with you. That solutions fixed the stoppages, at least 99.999%. We still get a few here and there but not enough for extensive testing. Thanks for all your help. Don

[Luke 42077]

Thanks for following up !