LG WebOS Video Freezes When Starting With 5.1 Audio Selected

[AndyHN 0]

I have a specific issue when attempting to play my h264 HD movie files using the LG app. The majority of my movie files have two audio tracks: track 1 is AAC stereo 160kbs and track 2 is AC3 5.1 640kbs. If I try and play a movie from the beginning with the 5.1 audio track pre-selected the movie freezes at the first frame and I don't see any error messages on screen. If I then play the same movie from the beginning with the AAC audio track pre-selected, the movie plays fine (without transcoding). I can then select the 5.1 audio track from the on screen menu whilst the movie is playing and it then continues to play using the 5.1 audio track (without transcoding). I can also resume movies with the 5.1 audio track pre-selected without a problem. I only get the freeze if I play from the beginning with the 5.1 audio track.

Hope you can help.

embyserver.txt

[Luke 42419]

Hi, was there an ffmpeg log? Please attach that as well. Thanks.

[AndyHN 0]

Hi, no there wasn't an ffmpeg log produced, just the embyserver log.

I've re-run the test with the same results today (just an embyserver log produced - no ffmpeg log).

In the attached log I attempted to play the movie from the beginning with 5.1 audio (track 2) selected at 08:18:13 and it froze on the opening frame. I then exited the movie and played the same movie from the beginning but this time with AAC audio at 08:19:05 and it played fine. Whilst it was playing I selected the 5.1 audio track (second audio track) after about 10 seconds or so and it switched to that track without a problem.

embyserver.txt

[Luke 42419]

OK we'll take a look at this. Thanks for reporting.

[AndyHN 0]

I'm still experiencing this issue with server version 4.9.3.0.  I see that a few other users have also reported similar issues trying to play video files from the beginning of the file with the non-default 5.1 audio track selected (2nd audio track in my case).  This issue only occurs on the LG app - my Samsung TV plays the same video files without a problem.

 

[Luke 42419]

On 4/30/2026 at 12:58 PM, AndyHN said:

I'm still experiencing this issue with server version 4.9.3.0.  I see that a few other users have also reported similar issues trying to play video files from the beginning of the file with the non-default 5.1 audio track selected (2nd audio track in my case).  This issue only occurs on the LG app - my Samsung TV plays the same video files without a problem.

 

@AndyHNHi, can we please see a new log example using the latest versions? Thanks !

[AndyHN 0]

Hi Luke, I've done another test and attached the server log file, no other logs were produced.

I tried playing the movie Ad Astra from the beginning at 11:46:51 with the second movie audio track selected (5.1 ac3). All I got was a black screen with the movie stuck on 0:00. I exited the movie and played the movie again from the beginning at 11:47:27 but this time with the first movie audio track selected (stereo AAC) and the movie played perfectly.

This happens consistently with my movies when playing them from the start when I select the 5.1 ac3 audio track.

embyserver.txt