Of my users, one person can't log in to the server via emby connect

[Freekverheul 6]

I have no problems connecting to emby via my home network and also via external connection.

 

Most of my users also manage to log in to my server via emby connect.

 

A user can't do it. I deleted this person and then added it again, She received an email from emby to confirm the link. After this, she selects the server but receives a notification that connection is possible. What can I do?

Edited April 16, 2025 by Freekverheul

[Luke 42077]

Hi, is she able to do a manual connection by clicking add server and entering the address manually?

[visproduction 315]

Some people's browser locks out IP numbers.  This happens a lot with Safari and most all mobile browser apps.  Have the user try:
 http://###.###.###.###:####

Also have them try opening a browser incognito page and then use the http://

If you have access to your own website, you could create a link on a hidden page and just give your user a link to that page.  You could make the link even safer with an image-map link of some item inside a larger image on the hidden page.  Do not include this page in your sitemap.

Hope that helps. 

[Freekverheul 6]

Both upper mentioned possibilities did not have effect. Helas

[visproduction 315]

Some people are typing the URL address into a search field instead of the browser URL.  I have found that many users just don't know the difference.

[Luke 42077]

6 hours ago, Freekverheul said:

Both upper mentioned possibilities did not have effect. Helas

@FreekverheulHi, is she able to do a manual connection by clicking add server and entering the address manually?

[Freekverheul 6]

No Helas. Do you have another tip?

[Freekverheul 6]

No Helas. Do you have another tip? She uses a laptop of her school (teacher). Could that be the problem?

[Luke 42077]

2 hours ago, Luke said:

@FreekverheulHi, is she able to do a manual connection by clicking add server and entering the address manually?

What exactly happened when she tried this?

[Freekverheul 6]

Removed picture.
 

Edited April 23, 2025 by CBers

[Neminem 1518]

It looks like she typed this in http://xxx.xxx.xxx.xxx.8096:8096

Its should be http:/xxx.xxx.xxx.xxx:8096

[Neminem 1518]

@FreekverheulYou should delete your picture, since it has you external IP address showing.

[Freekverheul 6]

YESSSSS.

Thank you so much. It is working now.

How can I delete this picture? Editing is not working anymore?

[Freekverheul 6]

THANK you again!

[Neminem 1518]

On you profile picture.

From there you can delete the picture, if I remember right