emby does not start anymore on synology nas

[hablemby 0]

2025-04-10 11:49:54.366 Error Server: Error processing request
    *** Error Report ***
    Version: 4.7.14.0
    Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology7_{version}_x86_64.spk
    Operating system: Linux version 3.10.108 (root@build3) (gcc version 8.5.0 (GCC) ) #42962 SMP Mon Aug 19 15:12:09 CST 2024
    Framework: .NET 6.0.20
    OS/Process: x64/x64
    Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /var/packages/EmbyServer/var
    Application path: /volume1/@appstore/EmbyServer/system
    System.IndexOutOfRangeException: System.IndexOutOfRangeException: Index was outside the bounds of the array.
       at Emby.Server.Implementations.Networking.NetworkManager.IPAddressInfo.PrefixLengthToSubnetMask(Byte prefixLength, AddressFamily family)
       at Emby.Server.Implementations.Networking.NetworkManager.IPAddressInfo.IsOnSameSubnet(IPAddress address)
       at Emby.Server.Implementations.Networking.NetworkManager.IsAddressInSubnets(IPAddress address, String[] subnets)
       at Emby.Server.Implementations.Networking.NetworkManager.IsInLocalNetworkInternal(IPAddress address, String endpoint, Boolean resolveHost, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.BaseRequest.IsInLocalNetwork(CancellationToken cancellationToken)
       at Emby.Api.UserService.GetUsers(GetUsersResult request, Boolean filterByDevice, Boolean filterByNetwork, Boolean isAuthenticated, CancellationToken cancellationToken)
       at Emby.Api.UserService.Get(GetPublicUsers request)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, ReadOnlyMemory`1 urlString, ReadOnlyMemory`1 localPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: System.Net.IPAddress PrefixLengthToSubnetMask(Byte, System.Net.Sockets.AddressFamily)
    
 

 

please, can anyone help and have allready solved such problem?

[hablemby 0]

[Carlo 4560]

Hi,

My first suggestion would be to install the current release version downloaded from here: https://emby.media/download.html

The current Emby Server version has updated network handling functionality which may handle the network related error in your post.

I would also check your network settings on your NAS to make sure everything looks proper.
If you had any type of VPN in use, I would test without it running.

Carlo

 

 

[Luke 42077]

Hi, what NAS and what version of DSM does it run? Did you originally install manually or from Synology Package Center?

[hablemby 0]

Hi,

sry for the delay!  

when i start the emby server,  "Emby Server startet. Bitte versuche es gleich noch einmal."   comes.

[Luke 42077]

@hablembyplease attach the complete emby server log file that is generated. Thanks !