Constant Tvdb, theuadiodb and OMdb "instalation failed" messages on server.

[MwxicanJoker 0]

From aproximately 3 weeks ago, I´m getting this messages of "failed instalation", I´ve restarted the server several times, even shuting down and turnign on again the emby service but it seems to do nothing. what does that mean?? what do i need to do to solve it? the error message details show this:

" 

Tvdb Instalación fallida en DESKTOP-B4QPSB2

7/4/25, 11:37

Cancelling connection to https://embydata.com/admin/service/packageFiles/Tvdb.dll_1.6.1.exe due to a previous timeout.    "

 

[Abobader 3464]

Hello MwxicanJoker,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Happy2Play 9780]

Yes would need to see server log but would suggest a issue communicating with with embydata server for the update.

Are you able to click that link and download the plugin?

[Luke 42078]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[MwxicanJoker 0]

11 hours ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

Here is the most recent server log, checking the alerts on the server I see more instances failing to install, as shown on this screenshot. Also if I click the links shown on the alert message it tries to download a file wich microsoft smartscreen flags as dangerous and wont let it install. 

embyserver.txt

[MwxicanJoker 0]

16 hours ago, Happy2Play said:

Yes would need to see server log but would suggest a issue communicating with with embydata server for the update.

Are you able to click that link and download the plugin?

I just uploaded the server log, I´ve tried to click on the link shown on the alerts but microsoft block the download, if i force the file dounload it says that it cant be installed on my system ( W10 pro x64)

[MwxicanJoker 0]

16 minutes ago, MwxicanJoker said:

Here is the most recent server log, checking the alerts on the server I see more instances failing to install, as shown on this screenshot. Also if I click the links shown on the alert message it tries to download a file wich microsoft smartscreen flags as dangerous and wont let it install. 

embyserver.txt 80.05 kB · 0 downloads

I forgot to add this screenshot 

[Luke 42078]

Hi, your connections to embydata.com are timing out and failing. Do you have something that could be blocking this? Are you using a vpn?

[MwxicanJoker 0]

48 minutes ago, Luke said:

Hi, your connections to embydata.com are timing out and failing. Do you have something that could be blocking this? Are you using a vpn?

Hello again, no, as far as i know there isn´t anything blocking the connections on the server, the PC in which the server is installed is used exclusively for Emby server, i haven't installed any other software like VPN, 3rd party firewalls or something like that. I recall microsoft edge having an "auto vpn" setting or something, and windows network settings also have a built in VPN option. I´ll try to disable those options, but that will have to be next weekend as the server is on a remote location  . 

 

I do have access to my media from remote devices and playback seems to be "fine" no problems playing movies or music. so I don´t even know what those error imply or affect.

[Happy2Play 9780]

3 hours ago, MwxicanJoker said:

microsoft smartscreen flags as dangerous and wont let it install. 

Will guess something flaky with smartscreen and will require manual intervention.  But may need to see the exact message.

[MwxicanJoker 0]

3 minutes ago, Happy2Play said:

Will guess something flaky with smartscreen and will require manual intervention.  But may need to see the exact message.

 

It says:  "Microsoft defender smartscreen couldn't verify if this is a safe file because it is not downloaded regularly, make sure you trust the file and its origin before opening it" which is a normal message for unknown developers files, you select the option to "keep it anyways", and when runing it, the other message says.

 " this program con not run in this system to find a version for your system please contact the software developer"

 

 

right now I'm thinking that the best solution is to uninstall emby service, clean registry and perform a fresh install. I´ve been running this server from several months to this day and hadnt have those kind f error messages  

[Luke 42078]

Quote

" this program con not run in this system to find a version for your system please contact the software developer"

This is normal. Even though the downloaded extension is exe, it is not meant to be a runnable program. The server just unpacks the plugin from within it.

[Luke 42078]

Quote

right now I'm thinking that the best solution is to uninstall emby service, clean registry and perform a fresh install. I´ve been running this server from several months to this day and hadnt have those kind f error messages  

The problem is that if this is being caused by something else in your environment such as security software, vpn, etc, then you could end up with the same result on a new installation.