Lastes emby build remote unresponsive

[all4dom 101]

I recently loaded the latest version of emby on my samsung q80c 65inch tv. Only issue i am having is the remote is unresponsive once I am playing an episode & i have to hold the back button to exit out completely. I did try to mention this after you guys fixed the guide issue.

Thanks

Dom

 

[Luke 42077]

Hi there, how do you get the issue to occur?

[all4dom 101]

@Luke thanks for responding, Luke. It's just once I log in, maybe after a few minutes. The bottens are aren't responsive and with the Samsung remote. I have to hold the back button to exit out of emby.

I forgot to add even if I try and control enby with my phone.The samsung remote still unresponsive

Edited April 6, 2025 by all4dom

[SamES 1056]

1 minute ago, all4dom said:

@Luke thanks for responding, Luke. It's just once I log in, maybe after a few minutes. The bottens are aren't responsive and with the Samsung remote. I have to hold the back button to exit out of emby 

Assuming you are using a genuine Samsung remote and not a programmable or third party remote.

So it stops working, even before you start watching?  So even just logging in will cause it to stop working?

[all4dom 101]

I'm using the samsung remote that came with the tv.So yes, it's a genuine remote.And when I use the smart things app in my phone to control the tv that remote, it also doesn't work.I'm not sure why, but probably a minute or two after I log in envy. Once I start playing the episode, that's what it happens

[SamES 1056]

What app & server version? 

[all4dom 101]

It's the latest version installed via USB stick. My tv is a samsung q80c 65 inch tv.

[SamES 1056]

As you are the only one experiencing this, can uninstall it (from apps) don't just remove it from the home screen.  Remove power from the TV for a few minutes (don't just turn it off) then reinstall and see if that resolves it?

[all4dom 101]

Ok I will try that & update.