Playback Error: No compatible streams are currently available

[wsxws 8]

Whats the status on that issue ?

using emby (server latest version) and client on iphone 16 pro max and cant play back any HEVC-Streams neither

Edited April 5, 2025 by wsxws

[Luke 42077]

@wsxws

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[wsxws 8]

server.log attached.

first media start with normal log, secnd with debug enabled

also find eclosed the error-message from the iphone, but it just says the topic in german words

this error occours on all HEVC files ive got. on android they run fine (mobile phone, tablet, shieldTV)

accessing emby via browser works fine on iphone too. its just the IOS-app (2.2.37) not working here.

 

embyserver (2).txt

Edited April 6, 2025 by wsxws

[wsxws 8]

hm,

no reaction anymore ?

[Luke 42077]

Hi, we are looking into this. Thanks.

[mKenfenheuer 0]

Hi all,

same problem here. Tried to reinstall the app, logged in locally and not via domain, forced transcoding by setting the max quality to 1080p- 5mbps in app settings.
Nothing works, same error as above "No compatible streams found."
The same files play via webbrowser just fine.

Other files like Castle or Too Fast and Too Furious 2 also play fine on the app but Vaiana does not for example.

 

ffmpeg-transcode-5dd898b7-20ff-45fa-88df-e1b3f45e482f_1.txt ffmpeg-transcode-1539dbdd-dfe8-4775-9df2-d17481a2cda8_1.txt embyserver-63882016971.txt hardware_detection-63882016976.txt ffmpeg-transcode-88877dbf-cb94-4205-b734-edc248584007_1.txt ffmpeg-transcode-3777c99c-0667-4721-931b-d3dc3aaee1fd_1.txt ffmpeg-transcode-6d43872a-91ec-4514-ad21-d9e1e7d3dab4_1.txt embyserver-63882018294.txt embyserver-63882018267(1).txt embyserver-63882018498.txt

[Mike_i386 1]

Same Problem here since the newest iOS App.

The Problem only appears when one episode ends and the next one automatically starts. 

When hitting the play next button, it works. Also when choosing the next episode manually.

It doesn't matter if it's a new series or something I already watched without any problems.

[pagep 1]

Hi guys 

I just tried starting up Emby on MacOS and I can't play any HEVC file. Getting error "no compatibles streams available" ... 

I am not sure when this happened. It was working before. I have transcoding enabled on server / for the user and so on . 
Maybe it started after recent server update? 

 

[wsxws 8]

as we did not receive any update since a bit more than a month im not really sure that we will ever know

[Luke 42077]

Hi, are you still seeing this with the latest update to Emby for iOS?

[pagep 1]

Hi 

I just checked my MacOS app and suddenly I can play the HEVC files  My MacOS app is on Version 2.2.33 (29) and Linux based server on  4.8.11.0.

I believe there were no update to the app or linux server made from my side, however my MacOS installed some updates  I don't understand how this can be happening.

Cheers

 

 

[wsxws 8]

Server 4.8.11.0

emby for IOS 2.2.39

still the same error, no HEVC files

Edited May 22, 2025 by wsxws

[Luke 42077]

HI, please try updating to Emby for iOS 2.2.41 and let us know if this resolves your issue. Thanks !