Drag and drop cast order broken?

[Smitty018210 143]

Is drag and drop actor/cast broken again?

I've been trying to reorder some cast members in some TV episodes and the drag and drop dose not seem to be saving.

When in the emby metadata editor and I move one actor position in the list and re-save the metadata and then go back to episode the change is not saved. Even when I got back to the emby metadata editor the changes are not save and look as if nothing was changed.

My server: stable Version 4.8.11.0

All metadata is locked

Metadata is saved locally in the Series folder

I don't use Emby to download metadata (I use TMM) and have all metadata downloading disabled in Emby (Wouldn't think this would be an issue though)

I've stumbled into this issue before, but was always able to get around it. This time I've had no luck.

Any ideas?

Edited April 3, 2025 by Smitty018210

[GrimReaper 4739]

22 minutes ago, Smitty018210 said:

I don't use Emby to download metadata (I use TMM) and have all metadata downloading disabled in Emby (Wouldn't think this would be an issue though)

 

22 minutes ago, Smitty018210 said:

Any ideas?

Reorder in TMM, Refresh Metadata in Emby. 

[Smitty018210 143]

15 minutes ago, GrimReaper said:

 

Reorder in TMM, Refresh Metadata in Emby. 

Yeah right, forgot to say that I tried that as well. Still didn't work. Oddly enough and even weirder of an issue the sort order shown in TMM is totally different then what is shown in emby too.

[GrimReaper 4739]

21 minutes ago, Smitty018210 said:

forgot to say that I tried that as well.

Hm, that's odd, I'm doing that on regular basis, never noticed any issues. 

21 minutes ago, Smitty018210 said:

the sort order shown in TMM is totally different then what is shown in emby too

Are you positive you have all metadata-downloaders disabled in Emby as that should not be occurring? Have you tried rewriting NFOs in TMM and Refreshing Metadata>Replace all in Emby? 

Edited April 3, 2025 by GrimReaper

[Smitty018210 143]

Ok, so this is strange.

I did a re-scan of the episode in TTM and look at the .nfo file in Notepad++ and it looked like this.

I then went into the emby metadata editor and moved person again and saved then did a library refresh and looked at the .nfo file again and it looked like this.

 

Why was it changed?

Edit:

The person that I moved still didn't save again.

 

Edited April 3, 2025 by Smitty018210

[Smitty018210 143]

9 minutes ago, GrimReaper said:

Are you positive you have all metadata-downloaders disabled in Emby as that should not be occurring?

I will double check, but pretty sure.

The only thing enabled as far as emby is concerned is image fetching.

[GrimReaper 4739]

6 minutes ago, Smitty018210 said:

Why was it changed?

You likely have Metadata Savers>NFO enabled in library settings - you generally wouldn't want to do that, it is never a good idea to have multiple software wtite/rewrite your NFOs. Have only TMM write 'em (backend) and Emby only read' em (front-end). 

Edited April 3, 2025 by GrimReaper

[Smitty018210 143]

2 minutes ago, Smitty018210 said:

I will double check, but pretty sure.

The only thing enabled as far as emby is concerned is image fetching.

Yup everything is turned off

 

[GrimReaper 4739]

6 minutes ago, Smitty018210 said:

I then went into the emby metadata editor and moved person again and saved then did a library refresh and looked at the .nfo file again and it looked like this.

Can you post that NFO? 

[Smitty018210 143]

1 minute ago, GrimReaper said:

You likely have Metadata Savers>NFO enabled in library settings - you workshop want to do that, or is never a good idea to have multiple software wtite/rewrite your NFOs. Have only TMM write 'em (backend) and Emby only read' em (front-end). 

This?

 

[GrimReaper 4739]

Just now, Smitty018210 said:

This?

 

Yes. Turn that off. 

[Smitty018210 143]

Just now, GrimReaper said:

Yes. Turn that off. 

Ok, thanks will try that. I've only switch over to TMM in the last few months. Still trying to fine tune settings. THANKS!

[GrimReaper 4739]

4 minutes ago, Smitty018210 said:

Yup everything is turned off

 

You might post server log so it can be seen what calls were made. Either way, i'd tick/untick (enable/disable) all those settings just in case no setting remained hanging/unchanged. 

[Smitty018210 143]

6 minutes ago, GrimReaper said:

You might post server log so it can be seen what calls were made. Either way, i'd tick/untick (enable/disable) all those settings just in case no setting remained hanging/unchanged. 

Ok, so I edited the cast order in TMM and refreshed the emby library and emby is still no showing updated list?

thanks for the help. Still unsure what I am doing wrong.

Also attached log and nfo

Edit. .nfo file appears correct after editing. Emby just dose not seem to read the new order.

embyserver.txt

Warehouse 13 - 1x01 - Pilot.nfo

Edited April 3, 2025 by Smitty018210

[GrimReaper 4739]

3 minutes ago, Smitty018210 said:

Ok, so I edited the cast order in TMM and refreshed the emby library and emby is still no showing updated list?

thanks for the help. Still unsure what I am doing wrong.

Wild guess would be you're Refreshing Metadata>Search for missing instead of Replace all:

Quote

2025-04-03 05:33:00.457 Info App: Refresh metadata requested on 376529 2025-04-03 05:33:00.457 Info Server: http/1.1 Response 204 to host1. Time: 0ms. POST http://192.168.0.19:8096/emby/Items/376529/Refresh?Recursive=true&ImageRefreshMode=Default&MetadataRefreshMode=Default&ReplaceAllImages=false&ReplaceAllMetadata=false&X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=0d8f9329-0585-4458-8c66-c99d554519e0&X-Emby-Client-Version=4.8.11.0&X-Emby-Token=x_secret1_x&X-Emby-Language=en-us 2025-04-03 05:33:11.676 Info Server: http/1.1 POST

To recapitulate, you should:

1) Reorder cast in TMM (NFOs should be automatically updated/rewritten); if they're already in the desired order: right-click>Rewrite NFO on desired level (TV show or episode) in case Emby had overwritten those in the meantime

2) Refresh Metadata selecting Replace all in the dialog

[GrimReaper 4739]

17 minutes ago, Smitty018210 said:

Edit. .nfo file appears correct after editing. Emby just dose not seem to read the new order.

Just to confirm: do you have Metadata Reader>NFO enabled in your library settings? 

[Smitty018210 143]

In TMM I use the (scrape metadata for selected episode) option, but have do not overwright turned on. As I don't want TMM changing this after I've manual updated things either. But the .nfo appears to be correct now.

The issues seems to be that emby is not updating from the new/saved/updated /nfo file even after re-scanning the library.

Edited April 3, 2025 by Smitty018210

[Smitty018210 143]

1 minute ago, GrimReaper said:

Just to confirm: do you have Metadata Reader>NFO enabled in your library settings? 

Yes

[GrimReaper 4739]

2 minutes ago, Smitty018210 said:

In TMM I use the (scrape metadata for selected episode) option, but have do not overwright turned on. As I don't want TMM changing this after I've manual updated things either.

Scraping is different process and it doesn't affect your current issue (whether you overwrite existing data or not). Right-click>Re-writing NFOs from context menu simply writes whatever is in TMMs database at the moment (that'd include your manual updates) to the NFO. 

5 minutes ago, Smitty018210 said:

The issues seems to be that emby is not updating from the new/saved/updated /nfo file even after re-scanning the library.

Re-scanning might not pick up all the changes, personally I always refresh metadata on item I'm changing/updating, i.e. if I'm updating episode, I'm refreshing metadata on that particular episode - if I'm updating TV show, I'm refreshing TV show metadata. YMMV. 

[Smitty018210 143]

5 minutes ago, GrimReaper said:

Scraping is different process and it doesn't affect your current issue (whether you overwrite existing data or not). Right-click>Re-writing NFOs from context menu simply writes whatever is in TMMs database at the moment (that'd include your manual updates) to the NFO. 

Re-scanning might not pick up all the changes, personally I always refresh metadata on item I'm changing/updating, i.e. if I'm updating episode, I'm refreshing metadata on that particular episode - if I'm updating TV show, I'm refreshing TV show metadata. YMMV. 

Are you talking about refreshing from here?

As far as I know that is the only place to refresh at the episode level and after turning of all metadata freacher would that even work?

[GrimReaper 4739]

Just now, Smitty018210 said:

Are you talking about refreshing from here?

Yes. 

Just now, Smitty018210 said:

As far as I know that is the only place to refresh at the episode level and after turning of all metadata freacher would that even work?

It will, and it should read your updated NFO. 

[Smitty018210 143]

1 minute ago, GrimReaper said:

Yes. 

It will, and it should read your updated NFO. 

Ok, so that did not work.

TMM is showing the corrected order and the nfo file is correct, but for what ever reason emby is refusing to update any changes to the metadata and is still displaying the old order.

Could the nfo be cached somewhere in the emby database and it's not being updating correctly? 

[GrimReaper 4739]

I honestly don't know, I've never encountered that issue like you're having - nor can I reproduce it, just checked changing cast order both on TV show and episode level, they all get picked up correctly. 

You might turn on Debug logging, repeat process and post server log for the Devs to check what's occurring, I'm out of ideas. 

[Smitty018210 143]

5 minutes ago, GrimReaper said:

I honestly don't know, I've never encountered that issue like you're having - nor can I reproduce it, just checked changing cast order both on TV show and episode level, they all get picked up correctly. 

You might turn on Debug logging, repeat process and post server log for the Devs to check what's occurring, I'm out of ideas. 

Ok, thanks I will.

I am also going to try some basic troubleshooting as well. 

Restart PC/server

Remove TV show from library re-scan and then add it back to see if it picks up the changes.

Thanks for your help!

[Smitty018210 143]

1 hour ago, Smitty018210 said:

Ok, thanks I will.

I am also going to try some basic troubleshooting as well. 

Restart PC/server

Remove TV show from library re-scan and then add it back to see if it picks up the changes.

Thanks for your help!

Sadly this didn't help either

Here are my logs with debug turned on.

 

embyserver.txt