No compatible streams are currently available. Please try again later or contact your system administrator.

[alanpeil64 2]

I haven't used Emby in quite a while but want to go back to using it. I updated the server on my Synology NAS, but get this message when trying to play anything.Pretty sure I've updated my permissions correctly. Server log attached here. Any help would be appreciated! Thank you.

embyserver.txt

[Happy2Play 9780]

And if you enable all the option you disabled to try and force direct play does it play?  

2025-03-31 10:12:45.380 Info App: User policy for Alan. EnablePlaybackRemuxing: False EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False

Can only guess there is something specific to the file that is not direct playable via Firefox.

 

"Restricting access to transcoding will disable quality selection and may cause playback failures in Emby apps due to unsupported media formats or insufficient network bandwidth."

Edited March 31, 2025 by Happy2Play

[alanpeil64 2]

Thank you, that was indeed it. When I enable transcoding for that user it will play back.

If I enable transcoding, will it be transcoding all the time or only when needed?

[Luke 42077]

1 minute ago, alanpeil64 said:

Thank you, that was indeed it. When I enable transcoding for that user it will play back.

If I enable transcoding, will it be transcoding all the time or only when needed?

Only when needed.

[Happy2Play 9780]

Just now, alanpeil64 said:

Thank you, that was indeed it. When I enable transcoding for that user it will play back.

If I enable transcoding, will it be transcoding all the time or only when needed?

Only when needed as every client has different playback capabilities.  You would need to look at Nerd Stats during playback or the ffmpeg log to see why transcoding is needed.

[alanpeil64 2]

And where can I find the ffmpeg logs?

[Luke 42077]

2 minutes ago, alanpeil64 said:

And where can I find the ffmpeg logs?

How to Report a Problem

 

[alanpeil64 2]

Ah-ha! That's why I couldn't find the ffmpeg log before, I didn't have transcoding enabled. duh.

Thanks for all your help!