Emby plugin catalog not loading

[Abdelrahman9 1]

Hi, I'm new to emby and i'm having some trouble with the plugin catalog. I keep getting the spinning wheel and nothing loads. Here's the log file if it helps.

embyserver.txt

[Happy2Play 9780]

Is your system up to date?  

 

2025-03-25 11:56:33.126 Error HttpClient: Error getting response from https://www.mb3admin.com/admin/service/EmbyPackages.json

	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The SSL connection could not be established, see inner exception.
	 ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.

InnerException: System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host.

 

[Abdelrahman9 1]

2 hours ago, Happy2Play said:

Is your system up to date?  

 

2025-03-25 11:56:33.126 Error HttpClient: Error getting response from https://www.mb3admin.com/admin/service/EmbyPackages.json

	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The SSL connection could not be established, see inner exception.
	 ---> System.Net.Http.HttpRequestException: The SSL connection could not be established, see inner exception.

InnerException: System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host.

 

Yes, I have the latest windows update and the latest version of emby

[Luke 42078]

Hi, the server can't seem to send any outgoing requests, so the problem is not limited to just the plugin catalog.

Typical causes of this are firewall, security software or VPN. Can you look into those and let us know what you find? Thanks !

[Abdelrahman9 1]

3 hours ago, Luke said:

Hi, the server can't seem to send any outgoing requests, so the problem is not limited to just the plugin catalog.

Typical causes of this are firewall, security software or VPN. Can you look into those and let us know what you find? Thanks !

I don't use a vpn and the server process is trusted in Kaspersky, what should i test next?

[Luke 42078]

You could try disabling ipv6 in your router.

[Abdelrahman9 1]

24 minutes ago, Luke said:

You could try disabling ipv6 in your router.

I turned off Kaspersy and it worked. Thank u for your help