Can't log in the software with my user and password that work in here just fine

[Shaked777 0]

Any suggestions?

[Abobader 3464]

Hello Shaked777,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[pwhodges 2012]

Have you set up Emby Connect on your server?

Can you connect to your server directly?

Have you installed a server?

Paul

[Shaked777 0]

10 hours ago, pwhodges said:

Have you set up Emby Connect on your server?

Can you connect to your server directly?

Have you installed a server?

Paul

It's not my server, I picked up on that works for others.

But whatever I do, I can't connect. I always get the "wrong username and password" error, even though I'm connected just fine with the same ones here.

[Neminem 1519]

Here is how it works.

Quick Start

[Shaked777 0]

I've been trying that, it's not working.

[ebr 16184]

4 hours ago, Shaked777 said:

It's not my server

Hi.  Please contact the server owner for instructions on how to connect.

[Shaked777 0]

12 minutes ago, ebr said:

Hi.  Please contact the server owner for instructions on how to connect.

The issue is not with ther server. It's something to do with my account.

 

[ebr 16184]

To use a Connect account, the server owner would need to configure that for you.

Please contact the server owner for instructions on how to connect.

Thanks.

[pwhodges 2012]

3 hours ago, Shaked777 said:

The issue is not with the server. It's something to do with my account.

Emby provides software, not media.  The server owner has to give you access to their server.  You are confused because one way of doing this, called Emby Connect, involves linking your login here to an account on the server concerned.  This makes it look as if Emby or this forum have something to do with that server - but they don't.  Only the server's owner / admin can give you access to it.

Paul

[Shaked777 0]

1 hour ago, pwhodges said:

Emby provides software, not media.  The server owner has to give you access to their server.  You are confused because one way of doing this, called Emby Connect, involves linking your login here to an account on the server concerned.  This makes it look as if Emby or this forum have something to do with that server - but they don't.  Only the server's owner / admin can give you access to it.

Paul

How can I get in touch with them?

Edited March 24, 2025 by Shaked777

[ebr 16184]

You are using your email address, not "Shaked777" for user name, correct?

And, exactly where are you entering it?

[Shaked777 0]

8 minutes ago, ebr said:

You are using your email address, not "Shaked777" for user name, correct?

And, exactly where are you entering it?

I tried both. I'm entering it as user-password when trying to log in the server.

By the way, whenever I tried open up a new account, or even the original one, I never received an email confirmation.

[ebr 16184]

30 minutes ago, Shaked777 said:

I'm entering it as user-password when trying to log in the server.

Exactly where is that?

As mentioned previously, the credentials used here would only work for a server if the owner of that server had set it up that way.  Have you contacted the owner of the server?

[Shaked777 0]

5 minutes ago, ebr said:

Exactly where is that?

As mentioned previously, the credentials used here would only work for a server if the owner of that server had set it up that way.  Have you contacted the owner of the server?

I have no way to contact them. 

How do you explain the fact that I'm not getting an email confirmation when signing up? I've been trying different email accounts, and nothing. Maybe it has something to do with it.

[ebr 16184]

8 minutes ago, Shaked777 said:

I have no way to contact them. 

How did you gain access to this server if you have no way to contact the owner?

Again, exactly where are you attempting to login? 

[Shaked777 0]

9 minutes ago, ebr said:

How did you gain access to this server if you have no way to contact the owner?

Again, exactly where are you attempting to login? 

When trying to connect the server. I got the address from a friend, who just signed up and entered. He never got any invitation or anything.

But even before that, when I just signed up as a new user, I never recieved any email confirmation to approve my account. 

[Luke 42078]

1 hour ago, Shaked777 said:

I have no way to contact them. 

How do you explain the fact that I'm not getting an email confirmation when signing up? I've been trying different email accounts, and nothing. Maybe it has something to do with it.

Who are they? What server are you trying to connect to?

[Shaked777 0]

3 minutes ago, Luke said:

Who are they? What server are you trying to connect to?

embyil.tv

[Luke 42078]

57 minutes ago, Shaked777 said:

embyil.tv

OK whoever owns that server will need to give you instructions on how to connect. If you paid them or someone for access to it, then please contact that person for instructions. If you didn't pay anyone, then please contact whomever gave you that address in the first place.

Please let us know if this helps. Thanks.

[Shaked777 0]

9 hours ago, Luke said:

OK whoever owns that server will need to give you instructions on how to connect. If you paid them or someone for access to it, then please contact that person for instructions. If you didn't pay anyone, then please contact whomever gave you that address in the first place.

Please let us know if this helps. Thanks.

And why can't I get a confirmation email when signing up as a new user? Regardless of the server.

[Luke 42078]

1 minute ago, Shaked777 said:

And why can't I get a confirmation email when signing up as a new user? Regardless of the server.

Are you referring to when you created this forum account?

[Shaked777 0]

2 minutes ago, Luke said:

Are you referring to when you created this forum account?

I'm referring to when I created my application account.

[Q-Droid 989]

3 hours ago, Shaked777 said:

I'm referring to when I created my application account.

I suspect you won't have to worry about this much longer.

 

[Shaked777 0]

57 minutes ago, Q-Droid said:

I suspect you won't have to worry about this much longer.

 

Why is that? I don't think I said anything wrong.