ASS subtitles no longer showing after updating to 1.9.8

[SamES 1056]

1 hour ago, verdynius said:

I think, that it's safe to conclude, that my TV's performance is only slightly better than of a regular toasters, so as far as I'm concerned, you guys fixed the issue, and I need to get a new TV in the foreseeable future.

You people are awesome to be honest, your work is very much appreciated! Now I feel inclined to buy the Lifetime package

Hope that I did not cause yous too much of a headache with this issue!

Sincerely,

someone who also fixes pesky bugs like this on a daily basis

 

No worries, thanks for the feedback.  

Leaving it on for 10 minutes was going to be my next suggestion.  Do you have an idea how long it was before the subs actually appeared?  Did it take the full 10 minutes? If you try playback again, does it take another 10 minutes?

As that file has external subs, can you please share just the ass file for me to test?

Finally, can you please rename the ass file to include '.hun.ass' instead of '.ass' then refresh the metadata again for that movie and try again

[Luke 42077]

@verdynius?

[Luke 42077]

Also can you please try the latest USB build and let us know how things compare? Thanks.

[tenchiowo 6]

Hello, I also wanted to report that I am also seeing the same issue with certain encodes that were working fine before 1.9.8. This files are for English subtitles that are encoded into the video file. This only happens with certain series as others will still display properly.  

I am currently running version 2.1.0 and Emby Windows Server edition 4.8.11.0. 

Playing the same video on other devices (Web Chrome, Nvidia Shield, Android Phone) all work fine and will display properly. 

 

Please let me know if there is anything I can pass along to hopefully get this issue resolved. 

 

Thank you. 

S9

 

[verdynius 6]

Sorry about my absence, It has been some quite busy weeks for me.

So the thing is: if I update subtitles to end in ".hun.ass", it triggers transcoding, which is not something I can live with, since my goal is to watch the content in its original format.

As I'm writing this, I have updated the client to the latest (2.1.0) and the problem still persists.

[SamES 1056]

2 minutes ago, verdynius said:

So the thing is: if I update subtitles to end in ".hun.ass", it triggers transcoding, which is not something I can live with, since my goal is to watch the content in its original format.

It shouldn’t be triggering transcoding , so something else could be wrong. Can you please upload logs and media info for this test?

[SamES 1056]

6 hours ago, tenchiowo said:

Hello, I also wanted to report that I am also seeing the same issue with certain encodes that were working fine before 1.9.8. This files are for English subtitles that are encoded into the video file. This only happens with certain series as others will still display properly.  

I am currently running version 2.1.0 and Emby Windows Server edition 4.8.11.0. 

Playing the same video on other devices (Web Chrome, Nvidia Shield, Android Phone) all work fine and will display properly. 

 

Please let me know if there is anything I can pass along to hopefully get this issue resolved. 

 

Thank you. 

S9

 

Can you please provide an example, with logs and media info?  Thanks

[verdynius 6]

Here are the logs and a screenshot. It is definitely doing transcoding.

 

Edit: Added media info.

 

embyserver(1).txtffmpeg-transcode-694fdfa6-31d5-4ab7-b937-3c79d9339ecd_1.txtffmpeg-transcode-c34bd259-da81-475e-b167-aeda2c9da237_1.txt

Edited May 9, 2025 by verdynius

[SamES 1056]

@verdyniusif you disable subtitles before playback, does that file DirectPlay, or does it also transcode?

[SamES 1056]

The log file has this error, which might explain why you don't see subtitles 

Warning: BuildSubtitleBurnInDemand: External subtitle file does not exist: G:\torrent.shared\Kimetsu no Yaiba S01-S03 BDBOX (BDRemux_1920x1080)\06. Demon Slayer - Season Four\[Anime-BD] Kimetsu no Yaiba S04EP03 (BDRemux 1920x1080 AVC PCM).ass

Did you Refresh metadata after renaming the ass file?

Edited May 9, 2025 by SamES

[verdynius 6]

Yeah, I reached the same conclusion, the metadata was not refreshed. I had the wrong assumption, that upon starting the client the data is refreshed. Dont ask me why I thought that.

With the metadata refreshed it works like a charm. So in the future I just need to add the country tag to the subtitle file and it works.

Edited May 9, 2025 by verdynius