No compatible streams are currently available

[unmovable 20]

Experiencing the same issue on 4.8.11 for multi-version items. I've never experienced this one before though.

Client: Android mobile app 3.4.36

Device: Pixel 8 Pro

I've got 2 libraries: 1080p + 4k (things get merged as single item with multiple versions), and separate HD-only.

Same exact file plays just fine when I access it from the 1080p only library, but I get playback error when I try to resume it from the merged library. I tried picking each version separately from the dropdown and then clicking resume, but no avail.

I can verify that there are no errors in the emby log apart from generic NoCompatibleStreams

2025-03-19 07:22:43.824 Debug SqliteItemRepository: GetitemById Episode 16558771 /data/tvshows/Landman (2024) [imdb-tt14186672]/Season 01/Landman (2024) - S01E01 - Landman - [AMZN WEBDL-1080p][EAC3 5.1][h265]-HONE.mkv
2025-03-19 07:22:43.825 Info App: Returning error code NoCompatibleStream

And again, same exact file plays fine when it's just a single version item.

[Luke 42077]

@unmovable

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!