Remote User Can't Connect

[visproduction 315]

Jake,
Double check your 1.67 is correct IP for your server.  Typically it is a lower number, unless you have selected 67, for some reason. 

On Windows: [Windows key R] type:

cmd

When the command window appears type 
 

ipconfig / all

Look for the Ipv4 address and see if it is really 192.168.1.67.

[Lessaj 467]

If you're running the VPN software on the same device as the Emby service and the split tunneling is not working properly then when the server makes a request to an external service to determine the external IP address it's going to return the VPN IP instead of your real IP, which will affect Emby Connect - similarly if you're using a dynamic DNS name and the DDNS client is running on the same machine and the split tunneling doesn't work it would also incorrectly update to the VPN IP. It doesn't sound like you're using a DDNS service, but the concept is the same - update it with the wrong IP and it's not going to work. Running a VPN client will not affect your ability to receive incoming traffic on the real interface, unless there is some kind of option to enable that which I doubt, but if traffic is being sent to the wrong IP that would explain why they can't connect when it's running. My entire network is behind a VPN but my DDNS client on my firewall uses the real WAN interface to determine the real external IP.

How exactly is the split tunneling set up?

[jake0077 4]

1 hour ago, visproduction said:

Look for the Ipv4 address and see if it is really 192.168.1.67.

yes

 

58 minutes ago, Lessaj said:

How exactly is the split tunneling set up?

 

[Painkiller88 249]

If you really need VPN, don't use it on your Router for all your devices, use VPN device based, and let the emby server on its own.

[jake0077 4]

1 hour ago, Lessaj said:

My entire network is behind a VPN but my DDNS client on my firewall uses the real WAN interface to determine the real external IP.

I don't really understand this but I want to.

[visproduction 315]

Jake,

OK... hmmm.  Have you tried to connect to your server directly with your Emby listed external IP address, thus bypassing VPN?  Don't publish that number here.

From outside locations, the 192 address is not reachable.  You have to use the other IP number or if you purhcased a SSL certificate and domain name, then the domain name.  Testing is easiest from a mobile with Wifi turned off.  Then the request is coming from the Internet into your server.  The local 192 address won't work and you need the other IP address. 

What actual use are you trying to do with the VPN with incoming traffic?  I do not know of a incoming VPN service where the user calls up a VPN and gets routed to your server IP address.  That is more if the user has a VPN, nothing really to do with your VPN account.  I think you would have to have a outside hosting account and set it up to transfer all incoming packets to your server IP.  That wouldn't really help anything unless you had some script to obscure the final IP address.  Don't you just give users with your external IP address or if you purchased a domain, then that domain name?  When they come in to visit, they have nothing to do with VPN, unless they have a different VPN account.  

What am I missing?   I hope that makes sense.

[jake0077 4]

57 minutes ago, visproduction said:

What actual use are you trying to do with the VPN with incoming traffic?  I do not know of a incoming VPN service where the user calls up a VPN and gets routed to your server IP address.  That is more if the user has a VPN, nothing really to do with your VPN account.  I think you would have to have a outside hosting account and set it up to transfer all incoming packets to your server IP.  That wouldn't really help anything unless you had some script to obscure the final IP address.  Don't you just give users with your external IP address or if you purchased a domain, then that domain name?  When they come in to visit, they have nothing to do with VPN, unless they have a different VPN account. 

That is all beyond my scope of knowledge.

I was a health care worker before I retired and I don't have a lot of experience with network troubleshooting.

I'm sure there's a solution for my problem but I don't think I know enough to ask the right questions or even understand the solution if I see or hear it.

I think I need get me some more knowledge before I'll understand what to do.