Emby outage?

[jmdnnlln 3]

Tried to logon through all devices today and nothing.

 

Reset app, reset server still nothing. Checked all IP protocols and they matchup to server information.

 

Any help guys...

[ebr 16169]

Hi.  Where is your server installed?

If you are using someone else's server, you should contact whomever gave you access to that.

[jmdnnlln 3]

Thanks for the reply, it's my server and my membership  any issues in the past were resolved by simply turning the app on and off. This time nothing.  Even a system reset still nothing. 

[Happy2Play 9780]

37 minutes ago, jmdnnlln said:

Thanks for the reply, it's my server and my membership  any issues in the past were resolved by simply turning the app on and off. This time nothing.  Even a system reset still nothing. 

Will need to see server logs.

Do you know what server version you are on?

 

[Luke 42077]

Hi what exactly do you mean by "nothing" ? What exactly happens? Can you please describe your issue in more detail? Thanks !

[jmdnnlln 3]

Hi there sorry about any delay, the footie was on and these things can be an all nighter.

 

So I cannot connect to Emby at all. This is the first time anything like this has happened. Usually if I have an issue I just turn off the app in the Asustor apps, and/or reset the server itself.

This has always solved any issues.

This time none of my devices will connect at all, My PC, phones, tablets, Tv's either on a local connection or remote.

I have also reset the router and tried different web browsers but to no avail.

My next option is to remove emby and re-install but those who know Asustor this requires a little more effort.

 

Only message I get is This site can't be reached.

 

Thanks.

 

 

[jmdnnlln 3]

Ok so I've now re-installed Emby and finally the program is up and running, although now I have to install my libraries again, but that's small in comparison.

 

If any logs remain, I will investigate and get back to you all.

 

Many Thanks.

 

 

Edited March 17, 2025 by jmdnnlln

[jmdnnlln 3]

So unfortunately I'm still having issues can anyone help me with these.

 

After the emby app was reinstalled everything except my libraries remained, Logins etc. But no matter what I try I cannot get any of my files to load up.

 

The message I get is: There was an error adding the media path. Please ensure the path is valid and the Emby Server process has access to that location.

[ebr 16169]

1 hour ago, jmdnnlln said:

Please ensure the path is valid and the Emby Server process has access to that location.

Hi.  Have you done that?

[jmdnnlln 3]

Hi sorry about the delay. After many hours of trying to resolve this issue, checking permissions, paths, uninstalling, reinstalling NOTHING helped just the same message.

Finally a resolution came from C J Tripper. I knew residual file were being left on the server and those files were blocking access, But I know NOTHING about Linux and SSH so the following instructions were a godsend.

I just copied and pasted and finally I have a brand new Emby with working libraries.

 

 

Thanks for the reply.

 

*updated 2022-03-04 for Asustor ADM 4.xxx, and provided a more detailed process with additional confirmation steps*

When reinstalling Emby server on my Asustor 5304, I had to complete these steps (via SSH terminal session to my NAS box) after uninstalling Emby (from AppCentral) and before reinstalling Emby:

• Connect a teminal session via SSH to your Ausutor, login with an account that has admin permissions to your NAS - not an emby account or the emby user (see post below in this thread for using PuTTY to make a SSH connection to your NAS). Note that SSH must be enabled in Asustor Services->Terminal. Default port is 22.
• type "ls /home/" without the quotes to see the list of user home folders, emby is the default name for the installed emby user, containing all the emby files/configs
• type "rm -rf /home/emby" without the quotes to delete the emby folder
• type "ls /home/" without the quotes to verify the emby user folder has now been deleted
• type "cat /etc/passwd" without the quotes to view user accounts on your NAS, emby is the default name for the installed emby user
• type "sudo /volume0/usr/builtin/sbin/userdel emby" without the quotes to delete the emby user account. You will be prompted to re-enter your password for the administrative account you logged in via SSH with.
• type "cat /etc/passwd" without the quotes to verify the emby user has now been deleted
• type "cat /etc/group" without the quotes to view user groups on your NAS, emby is the default name for the installed emby group
• type "sudo /volume0/usr/builtin/sbin/groupdel emby" without the quotes to delete the emby group. You will be prompted to re-enter your password for the administrative account you logged in via SSH with.
• type "cat /etc/group" without the quotes to verify the emby group has now been deleted
• type "exit" without the quotes to end/exit your SSH

Also confirm you are connecting to the default port of 8096 (http://<yourNASIPaddress>:8096) after the re-install as your https:// certificate and any custom port numbers would need to be set up again if previously using https:// or custom ports. You can also check your Asustor firewall to ensure it is not blocking the Emby ports or the client device you are connecting with.

It likely wouldn't hurt to clear your cache on your browser also if it possibly has cached passwords from your previous config before the reinstall.

Edited March 4, 2022 by CJTripper

[mailily031 0]

Is anyone else experiencing issues with Emby right now? My server's been down for a bit and I can't seem to connect. Just trying to figure out if it’s a wider outage or something on my end. Was checking out sonicfoodmenus while waiting,for good food.

[Neminem 1516]

@mailily031

 

If its not your own server, call the server owner.

Emby do not host the servers, and do not supply media files.

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