Problems after installing Emby Server 4.8.11.0

[JDutton 10]

I got a message on one of my devices that the server needed to be updated, so I've installed version 4.8.11.0 and still get the message.

Also, when I try to open it from my QNAP  app center, the EMBY screen flashes and goes blank. 

Any suggestions?

[Luke 42077]

Quote

I got a message on one of my devices that the server needed to be updated, so I've installed version 4.8.11.0 and still get the message.

Hi there, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[Luke 42077]

Quote

Also, when I try to open it from my QNAP  app center, the EMBY screen flashes and goes blank. 

What address is in the browser address bar?

[JDutton 10]

The address is http://192.168.1.129:8080/cgi-bin/main.html?20250108

I'm pretty inexperienced with this and don't know where to find the Emby server dashboard.

 

[Luke 42077]

That's not an Emby page. Try:

http://ip:8096

[JDutton 10]

Is this correct?

http://192.168.1.129:8096/web/index.html#!/home

[Luke 42077]

18 minutes ago, JDutton said:

Is this correct?

http://192.168.1.129:8096/web/index.html#!/home

Well the web app will switch it to that, yes, but all you need to bookmark is http://ip:8096

[JDutton 10]

Sorry, I'm lost. I'll keep digging to find the server log.

 

[Luke 42077]

1 minute ago, JDutton said:

Sorry, I'm lost. I'll keep digging to find the server log.

 

How are you lost?

[JDutton 10]

I haven't been able to find the server logs and I don't know what to do with "http://ip:8096"

 

[JDutton 10]

I haven't been able to find the server logs and I don't know what to do with "http://ip:8096"

 

[JDutton 10]

How do you find the Emby Server Dashboard?

 

[Luke 42077]

44 minutes ago, JDutton said:

I haven't been able to find the server logs and I don't know what to do with "http://ip:8096"

 

Just put that address into the browser address bar, where ip stands for the ip address of your qnap machine. that will take you to the Emby web app where you can reach the server dashboard.

[JDutton 10]

That is when the screen flashes and goes blank.

 

[Luke 42077]

Just now, JDutton said:

That is when the screen flashes and goes blank.

 

I thought you said it was when clicking the button in QNAP?

[JDutton 10]

It does the same either way. It flashes "Emby" then goes blank. Is there another ip address I'm not aware of? 

I also searched for C:\Users\{user}\AppData\Roaming\Emby-Server.

I looked at each user name and found the folder called Roaming, but there is no subfolder named "Emby-Server".

 

[Luke 42077]

Can you try clearing browsing data and seeing if that helps?

[JDutton 10]

Now it shows the initial "Emby" screen and stops there. Nothing but the word "Emby" on the screen. I tried it with the ip and clicking on the app. Same result.

 

[Luke 42077]

Is any emby server log file generated?

Emby Server Data Folder

[JDutton 10]

Not that I can find. I even created an "Ember-Server"' folder inside /Roaming, but no files have been added.

[Luke 42077]

44 minutes ago, JDutton said:

Not that I can find. I even created an "Ember-Server"' folder inside /Roaming, but no files have been added.

There has to be a server log if you got that far. We know the server is running, so there is a log file. You just have to be able to get to it. It's usually located here on QNAP:

QNAP

/share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata

[JDutton 10]

I can't find that folder. when I look at the server through File Explorer on my PC I see a list of folders. I've looked through them all with no luck. Is there some other way to access the folder other than with File Explorer?

[JDutton 10]

Is there any chance the log files are not being created? I've searched for both C:\Users\{user}\AppData\Roaming\Emby-Server and /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata 

What am I missing?

[One2Go 120]

When just the Emby screen shows with the rotating circle, go to the QNAP server login. Stop the Emby server and start it again.

Go to your server's IP address and I presume from your previous post it is http://192.168.1.129:8096

That should start the dashboard. The server log is on the QNAP device and the only way I can get to that is using a Linux program that runs on Windows like WinSCP

The log files can be found at the directory /share/CACHEDEV1_DATA/.qpkg/EmbyServer/programdata/logs

Edited March 16, 2025 by One2Go

[Luke 42077]

@JDuttonplease let us know if this helps. Thanks !