Emby no long playing WTV files

[santo 1]

Just checking if something has changed. WTV files recorded on MCE server were playing fine up until a week ago. Noticed no longer playing via web UI and iOS. Still playing through Samsung TV. Hitting play button does nothing and clicking the play button icon thumbnail gives error "There was an error processing the request. Please try again later".

 

Not sure if related to this error in the log: 

2025-03-12 00:00:31.387 Error QuickSingleImageExtractor: ProcessRun 'quick-extract-image' Error Output:

ffmpeg version 5.1-emby_2023_06_25 Copyright (c) 2000-2022 the FFmpeg developers and softworkz for Emby LLC

built with gcc 12.2.0 (Rev10, Built by MSYS2 project)

Execution Date: 2025-03-11 23:59:31

-vsync is deprecated. Use -fps_mode

Passing a number to -vsync is deprecated, use a string argument as described in the manual.

h264 @ 000001e5ef47d540] non-existing PPS 0 referenced

Last message repeated 1 times

[h264 @ 000001e5ef47d540] decode_slice_header error

[h264 @ 000001e5ef47d540] no frame!

 

[Luke 42078]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[santo 1]

Hi

 

Log attached... took me forever to clear it as it was too big.

embyserver.txt

[Luke 42078]

@santoare you sure this is the correct log file from when you tried to play? I don't see any playback activity here. Thanks !

[santo 1]

Re-attached a file.

embyserver.txt

[Carlo 4561]

Hi,

Was this playback via DLNA?

[santo 1]

No. I'm playing from web browser on local host

 

[Carlo 4561]

thanks

[Carlo 4561]

It looks like you have auto-organize pointed to directories that are already part of current Emby Libraries.

Please turn off or remove auto-organize for now.
Turn off Debug logging as it's spamming your logs with unrelated information.

Turn off this bottom option.

If you don't require DLNA support, feel free to disable all three for now. 

 

This should make the log file much easier to follow.
Please restart the Emby Server.
Try and playback a WTV file one-time.

Post the logs, tell us the client used and name of file you tried to play.

Thanks,
Carlo

[Luke 42078]

Hi, can you also provide a sample video for testing? thanks.

[santo 1]

Hi

 

Thanks for your attention to this. I have turned off DLNA completely and auto-organise. Restarted and new log attached after trying to play a file.

I will make a short recording of a wtv file and attach.

 

Santo

embyserver.txt

[santo 1]

...and here is a sample wtv file.

BTW - it works fine from the emby app on the samsung tv

 

Doc Martin__7TWO Perth_2025_03_17_19_29_00.wtv

[Luke 42078]

Hi, thanks for this. Did you test the sample to ensure the problem also occurs with that?

[santo 1]

Yes. I tested on sample with same result.

[Luke 42078]

I can reproduce with the sample, but if I set subtitles to off prior to playing, then it plays. Is what what you're seeing?

Also are you sure the file isn't corrupt?

00:14:58.577 [mp2 @ 000001d1ea57f080] Header missing