Downloaded Files disappearing on MacOS

[mattjcurry 1]

Not sure if it is from an update but I have a bunch of files that are downloaded and are in the ~/Library/Containers/com.emby.mobile/Data/Documents folder, but don't show up in downloads in the emby app.

 

As you can see in the screenshot, Banshee season 1 is downloaded but I cannot see the files in emby.  It looks like maybe the folder structure changed as part of a release and perhaps there is no backwards compatibility?  Still it seems like emby should clean up after itsself if that is the case.

[mattjcurry 1]

Also, when I go to manage downloads in settings, the old downloads are not there.

 

 

[Luke 42077]

Hi, what version of the server is this on?

[Luke 42077]

@mattjcurry?

[mattjcurry 1]

On 3/22/2025 at 6:07 PM, Luke said:

Hi, what version of the server is this on?

the version for the server is 4.8.10.

[mattjcurry 1]

@LukeNeed anything else?

[Luke 42077]

HI, we are looking into this. Thanks.

[mattjcurry 1]

This happened to me again.  Not sure what the cause is exactly, but I suspect that it has to do with going on and offline without closing emby.

When I do that, the option to download shows an empty dropdown where I would normally select the quality.  The resolution is while connected to the nextwork to log out of emby and log back in.  When I do that, none of the previous downloads are there, but they remain on the filesystem.  The only solution I have found is to remove the emby application and re-install it which clears any downloaded files.

 

The other thing that is kind of interesting is if you go to settings ->Devices->Downloads you can see all the downloads that should be there, but aren't.

[mattjcurry 1]

perhaps another clue.  I think somehow everytime you login, it is registering macOS as a new device.  Look at this screenshot.  Both MacOS clients are the same device...

 

 

[Luke 42077]

@mattjcurrythis should be resolved in the next update to Emby for macOS. We should have that out soon. Thanks.