Guide data not rendering

[nickkrewson 3]

Samsung model number: QN65Q70TAFXZA

Samsung firmware version: T-NKMAKUC-2602.1

Samsung Emby client version: 1.9.0

Emby server version: 4.8.10.0

As shown in the picture, the guide data in Emby does not render on my Samsung TV.

It does render on my Android phone and Android tablet and in the web browser just as expected.

I have already tried reinstalling the app on the TV, restarting the server, and factory resetting the TV.

The problem persists.

Is this a known issue?

[Luke 42077]

Hi, are you able to try a newer build via usb and see how things compare?

[nickkrewson 3]

I honestly didn't even know that I could side-load apps on a Samsung TV.

Just to be clear, I'm pretty certain that it is running Tizen.

[Luke 42077]

https://emby.media/emby-for-samsung-smart-tv.html

[SHibbard 6]

Not sure if I should reply to an old post, but I am seeing the same thing.  I don't think I have ever tried changing the channel display to both image and title on the Samsung Tizen app, but if I do I get a guide screen similar to the above.  Displaying just image or just title displays fine. I sideloaded 2.2.5 with no change to the problem. I have a mix of both OTA and IPTV channels.  Thinking the problem may be length or formatting of IPTV channel names, I removed them all leaving just OTA - problem still there.

[Luke 42077]

Hi, we are looking into this. Thanks.

[Luke 42077]

Hi, please try Emby for Samsung 2.2.8 and let us know if this resolves the issue for you. Thanks.

[SHibbard 6]

9 hours ago, Luke said:

Hi, please try Emby for Samsung 2.2.8 and let us know if this resolves the issue for you. Thanks.

That did the trick!  Samsung's can sure be finicky about recognizing a USB stick for a side-load, but when they did 2 Tizen TVs now render both title & image.  Thanks, Luke & team - resolved.