DTS Decoding on android TV

[paolozXXII 3]

Hello,  emby client on Android TV (actually on device Kinhank G1) does not play audio if DTS is the format of the audio track. Video's fine, but mute.

VLC does play the DTS audio though. This concerns ANY DTS format. 

I've seen it's common, will you solve it in the future?

Thanks

Paolo

[ebr 16169]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[paolozXXII 3]

Hi Emby client for android TV is the current one 3.4.36 on a Kinhank G1 that plays fine same DTS files using VLC.

I don't think screenshot might useful describing a no-audio playback. Server version is 4.8.10.0 on Synology DS920+ and delivers DTS tracks fine on Google Chrome or a Sony Android TV. 

I do attach the log of the first session I tried... 

Thanks

Paolo

log.txt

[Luke 42077]

Hi, can you try sideloading the latest build and let us know how that compares?

Thanks.

[paolozXXII 3]

Done, same behaviour, no audio if chosen DTS track.

Log attached.log.txt

Thanks!

Paolo

[Luke 42077]

8 hours ago, paolozXXII said:

Done, same behaviour, no audio if chosen DTS track.

Log attached.log.txt

Thanks!

Paolo

Hi @paolozXXIIplease attach the complete emby server log file. Thanks.

[paolozXXII 3]

Hi Luke, File attached. The trial starts today (march 11th) at 09:36. The track has two DTS track, none of them was heard.

Thanks

Paolo

embyserver.txt.zip

[paolozXXII 3]

Noticed that despite the 3 minutes of (mute) play the media isn't listed on "Continue to play..." section...

Paolo

Edited March 11, 2025 by paolozXXII

[ebr 16169]

On 3/1/2025 at 6:23 AM, paolozXXII said:

on device Kinhank G1

Hi.  Are you sure this isn't an issue with the device?  I've seen many complaints on the web about this not working.

 

[paolozXXII 3]

What I can tell is that plays the same file with DTS Audio track with VLC on the same HDMI output. So, no, I don't think is the device...

[ebr 16169]

2 hours ago, paolozXXII said:

What I can tell is that plays the same file with DTS Audio track with VLC on the same HDMI output. So, no, I don't think is the device...

VLC is probably decoding the stream itself.  

Can you please play that item for a few seconds with the Android TV app and then follow the instructions to send a log from the app?

 

[paolozXXII 3]

Here you are, both.embyserver.txt.zipemby_android_1741766225741.txt.zip
I also flagged the option to decode unsupported audio, no change.

I might try to resort to external player (VLC) and let you know.

Paolo

[paolozXXII 3]

Hi ebr,

Enabling an external player, VLC, does play the audio. But it does not remember the point where you stopped seeing the video, thus rendering the overall experience less enjoyable...

[GrimReaper 4739]

4 minutes ago, paolozXXII said:

Here you are, both.embyserver.txt.zipemby_android_1741766225741.txt.zip

That is standard Android client app log - Dev asked for AndroidTV client app in-app log:

13 hours ago, ebr said:

Can you please play that item for a few seconds with the Android TV app and then follow the instructions to send a log from the app?

If you follow above posted link there's a section on how to submit those:

Quote

Emby for Android TV/Fire TV and Emby for Roku Logs

 

These apps have the option to send an app log to us electronically.  You enter the settings page and turn on the "Debug Options".  Now there will be a new option on the user menu at the top of your app home page labelled "Send Log".  

 

  Quote

If you are using Android TV/Fire TV and your problem is with playback, please send the log directly from the playback OSD.
There will be an option on the "cog" menu.

 

Reproduce your problem and then use this button to send the log.  Then add the following information to your report in the forum:

 

• Exactly what you were doing and what happened.  Include the name of whatever you played if it is a playback problem
• The time you sent the log (in Eastern Time please - UTC -5)
• The name of the Emby user on the local server that was logged in at the time

 

[paolozXXII 3]

Hi, up above Luke asked 

Download https://emby.media/emby-for-android.html3.4.46 -03/07/2025 Support playback correction 3.4.45 -03/05/2025 Play vtt subtitles directly without conversion from the server 3.4.44 -03/03/2025 Fix some of the quality settings not saving 3.4.43 -02/28/2025 Add convert unsupported audio option 3.4.42 -02/26/2025 Fixes related to login

 

Which I did. So, please tell exactly what do you need, which version. I enabled the logs from the settings, seen no debug nor options to send the log directly. Just "share".

[GrimReaper 4739]

There are two apps in the store, standard Emby for Android app and Emby for AndroidTV app. You are using/sideloaded the first one. @ebrasked for logs from the second one (which you can install in parallel with the one you currently have, they'll happily co-exist). 

[paolozXXII 3]

Hi everyone I think I solved. I installed the Android TV app (that was installed in the first instance) and disabled the DTS* passthrough.
Audio was played.

Thanks anyone.

You might close this.

P.S. Kinhank G1 is good enough for Emby.

[ebr 16169]

3 hours ago, paolozXXII said:

and disabled the DTS* passthrough.
Audio was played.

Hi.  That confirms my suspicion.  The decoder implementation on the device is faulty.  That was the option I was going to ask you to try to confirm this.

[paolozXXII 3]

Hi ebr,

Is not faulty, it's just missing

on  https://www.kinhank-retrogame.com/products/kinhank-g1-ott-google-certified-atv-box
there's no mention of DTS in the specs...

I'm happy anyway.

Thanks everybody.
Paolo

[ebr 16169]

Okay, then the way it reports its capabilities is faulty .

Glad you got it going.