Video with no sound on "Emby for Android" and "Emby for Android TV"

[Kurt13 11]

Hi,
I have a (music) dvd ripped on my Emby but there's no sound when i try to play it with "Emby for Android" on my smartphone or Android TV box, nor with "Emby for Android TV" on my box.
On Emby web or "Emby Theatre" on W11, the sound plays fine.

Can anyone tell me why?

 

Emby server version: 4.8.10.0

Apps are fully updated

(log and screenshot are from the Emby app on my smartphone. I also attached the information provided from MediaInfo when i download the file to my pc, in case it helps)

emby_android_1740685424939.txt

Edited February 27, 2025 by Kurt13
Forgot to mention the Emby server version

[Luke 42077]

Hi, what version of Emby for android did you try?

[Kurt13 11]

Hi,

Emby for Android v3.4.36

[Luke 42077]

OK can you try sideloading the latest build and see how that compares?

[Luke 42077]

 

[Kurt13 11]

1 minute ago, Luke said:

OK can you try sideloading the latest build and see how that compares?

Ok, i'll try it now

[Kurt13 11]

Unfortunately didn't work.

Do you see anything related to a possible issue with the video file on the log file? It's strange that it works on Emby Web and Emby Theatre.

Also, since i updated through the apk you sent, when new releases are availabe on the Play Store, will the app receive it, or i have to reinstall the version from there?

 

Thanks

[seanbuff 1315]

4 hours ago, Kurt13 said:

Also, since i updated through the apk you sent, when new releases are availabe on the Play Store, will the app receive it, or i have to reinstall the version from there?

you will continue to receive the latest updates from the Play Store.

[Luke 42077]

8 hours ago, Kurt13 said:

Unfortunately didn't work.

Do you see anything related to a possible issue with the video file on the log file? It's strange that it works on Emby Web and Emby Theatre.

Also, since i updated through the apk you sent, when new releases are availabe on the Play Store, will the app receive it, or i have to reinstall the version from there?

 

Thanks

Hi, what exactly happened? What version number was it?

[Kurt13 11]

8 hours ago, Luke said:

Hi, what exactly happened? What version number was it?

Hi, 

3.4.42

Nothing "new" happened. The video still has no sound

Edited February 28, 2025 by Kurt13

[Kurt13 11]

@LukeDid you found something in the logs that explain my issue? 

Thanks 

[Kurt13 11]

Hello, @Luke

[Luke 42077]

HI, what device are you trying to play on?

[Kurt13 11]

Samsung Galaxy s23 Ultra, and Xiaomi Mi Box S 2nd gen connected to a Samsung HW-Q990D soundbar.

Edited March 7, 2025 by Kurt13

[Kurt13 11]

Hi @Luke

It's been a month since I opened this thread. 

Do you have any news for me? 

 

Thanks 

[Luke 42077]

Hi, is the audio muxed into the container with an audio delay?

[Kurt13 11]

42 minutes ago, Luke said:

Hi, is the audio muxed into the container with an audio delay?

I'm not sure how to answer to that. 

For what I know, sound delay is when the sound is out of sync with the video, which isn't the case. The sound simply doesn't work. 

It's simply strange (at least to me) that the sound doesn't work on Emby for Android installed on a Samsung Galaxy S23 Ultra, nor with both Android TV apps on a Xiaomi Mi Box S 2nd gen. But on Emby Web (even accessing through my phone) or "Emby Theatre" on W11, the sound plays fine.

Edited March 29, 2025 by Kurt13

[Luke 42077]

Hi, are you still having an issue with this?

[Kurt13 11]

23 minutes ago, Luke said:

Hi, are you still having an issue with this?

Hi, 

It's been more than 2 months so I don't know. I have to check it again but don't know if it's better to do it when I'm back home (in 5 days). 

Also, since there wasn't any solution, I remember that at the time I ripped 2 additional files (from the same original one) to test but can't remember what I did on order to see if it would make any difference.