Descriptive audio is always playing on default even when not set as default

[LoLoEmby 1]

Hey folks!

I have an annoying experience that I was not able to turn off.
When I watch movies with Descriptive / Commentary audio on the web or some Samsung TVs with the latest Emby app the audio of Descriptive taking over the original sound file.

The only what I found out was to remux it with MKVtoolNix and remove that audio file.
Things that I tried to change:
1. Transcoding - Direct play / On

2. Change default Trak to English or my language

3. Check on and off the: "Play default audio track regardless of language"

4. Remember audio track selections - On and Off

5. Enable Cinema Intros - On and Off

This is very annoying issue and I tried to search for solution but without luck.

Any suggestion please?

Thanks

[Abobader 3464]

Hello LoLoEmby,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42078]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[LoLoEmby 1]

Hello Luke, thanks for the fast respond.
I rebooted the server and clear the logs to shrink the log size, then play movie with this audio Descriptive.

See the attach file.

 

Thanks!

 

embyserver.txt

[Happy2Play 9780]

What does Emby show for media info for this example and or the ffmpeg log?

You will want to anonymize your logs also by enabling and downloading via the ui.

https://emby.media/support/articles/Log-Files.html

Might need to ask a MOD to remove that server log.

[LoLoEmby 1]

Hey Happy2Play,
thanks for the tip mate.
I changed the important stuff in the file.. like server and IP from the original address so all good.
Attaching now the FFMPEG files and server and the media info for the movie exmaple.

 

ffmpeg-transcode-5bdd27f9-689d-4176-a2d6-d149ca6bcf76_1.txt ffmpeg-transcode-860b12fe-8ec5-4098-a713-f2ec88098711_1.txt

[Happy2Play 9780]

10 minutes ago, LoLoEmby said:

Hey Happy2Play,
thanks for the tip mate.
I changed the important stuff in the file.. like server and IP from the original address so all good.
Attaching now the FFMPEG files and server and the media info for the movie exmaple.

 

ffmpeg-transcode-5bdd27f9-689d-4176-a2d6-d149ca6bcf76_1.txt 508.35 kB · 0 downloads ffmpeg-transcode-860b12fe-8ec5-4098-a713-f2ec88098711_1.txt 400.79 kB · 0 downloads

Neither of these (SAS.Rogue.Heroes) ffmpeg have descriptive audio tracks.  Is the media info from this show?   Or from the other show in second image?

11:17:50.423   Stream #0:0: Video: h264 (High), yuv420p(tv, bt709/unknown/unknown, progressive), 1920x872 [SAR 1:1 DAR 240:109], Level 41, 25 fps, 25 tbr, 1k tbn (default)
11:17:50.423     Metadata:
11:17:50.423       BPS             : 11100363
11:17:50.423       DURATION        : 00:57:59.600000000
11:17:50.423       NUMBER_OF_FRAMES: 86990
11:17:50.423       NUMBER_OF_BYTES : 4828103206
11:17:50.423   Stream #0:1(eng): Audio: dts (DTS-HD MA), 48000 Hz, 5.1(side), s32p (24 bit) (default)
11:17:50.423     Metadata:
11:17:50.423       BPS             : 3393315
11:17:50.423       DURATION        : 00:57:59.627000000
11:17:50.423       NUMBER_OF_FRAMES: 326215
11:17:50.423       NUMBER_OF_BYTES : 1475933912
11:17:50.423   Stream #0:2(eng): Subtitle: hdmv_pgs_subtitle, 1920x1080, Start-Time 4.840s
11:17:50.423     Metadata:
11:17:50.423       title           : SDH
11:17:50.423       BPS             : 34795
11:17:50.423       DURATION        : 00:57:11.120000000
11:17:50.423       NUMBER_OF_FRAMES: 1440
11:17:50.423       NUMBER_OF_BYTES : 14923471
11:17:50.424 Stream mapping:
11:17:50.424   Stream #0:0 -> #0:0 (h264 (native) -> h264 (h264_vaapi))
11:17:50.424   Stream #0:1 -> #0:1 (dts (dca) -> ac3 (native))

[LoLoEmby 1]

Ahh no for the "SAS.Rogue.Heroes" no issue.
this is another user playing it right now.
I'm talking about the movie that I attached Indecent.Proposal.1993.

[Happy2Play 9780]

1 hour ago, LoLoEmby said:

Ahh no for the "SAS.Rogue.Heroes" no issue.
this is another user playing it right now.
I'm talking about the movie that I attached Indecent.Proposal.1993.

do you have ffmpeg logs for that? 

[visproduction 315]

I think audio DTS-HD is not recognized and the second audio AC3 is used.  If you converted the first DTS audio to AAC surround, for example, it would probably play fine as the default audio.

See: https://www.avsforum.com/threads/what-is-difference-between-dts-hd-and-dts-ma.814541/

[LoLoEmby 1]

13 hours ago, Happy2Play said:

do you have ffmpeg logs for that? 

I attached the lastest file from the server after playing the movie so I believe, no
The user that I'm connected with set as Direct play so I guess no ffmpeg for him

 

9 hours ago, visproduction said:

I think audio DTS-HD is not recognized and the second audio AC3 is used.  If you converted the first DTS audio to AAC surround, for example, it would probably play fine as the default audio.

See: https://www.avsforum.com/threads/what-is-difference-between-dts-hd-and-dts-ma.814541/

I think you right
Just want to avoid changing the movie file since it's on torrents as well.
We need to find a setting to disable the other AC3 Commentary audio.

 

 

Thank you both!

 

[Luke 42078]

The only thing I can think of is that you may have selected the track at some point and forgotten about that, and that track selection is being remembered.

If you disable the user option to remember selected tracks, how does that compare?

[LoLoEmby 1]

It somehow stays the same

More than that, when I trying to switch to the other source audio, no change.  still playing the same audio track.
I tried different movie with English and Hebrew DUB, when I start the movie, it always plays the Hebrew no matther if I choose English in the menu or change in the player itself.  

 

[Luke 42078]

7 minutes ago, LoLoEmby said:

It somehow stays the same

More than that, when I trying to switch to the other source audio, no change.  still playing the same audio track.
I tried different movie with English and Hebrew DUB, when I start the movie, it always plays the Hebrew no matther if I choose English in the menu or change in the player itself.  

 

This could be playing a role in your issue:

[LoLoEmby 1]

Thanks for the quick reply, man.
I always using this selection when I know the user have low end TV/Streamer Without changing the container.


 

Do you think it can be the issue?

Should I enable it for everyone?

 

 

[Luke 42078]

It could be the problem yes. I would start by reenabling it.

[LoLoEmby 1]

You are amazing!
Many thanks Luke!
Not its actually working even when changing during playback.

I would like if you can explain a little about this playback container settings please...

 

[Luke 42078]

11 hours ago, LoLoEmby said:

You are amazing!
Many thanks Luke!
Not its actually working even when changing during playback.

I would like if you can explain a little about this playback container settings please...

 

Using the option takes away some playback methods. Sometimes those methods are needed in order to select the correct track.

[Gilgamesh_48 1240]

I have several files (mostly MKV) that have multiple imbedded audio tracks. (one I have looked at has 24 audio tracks) Since I only want either English or German or Japanese the extra tracks are just wasted space for me. 
I was wondering what utility people find best to completely remove some audio tracks without changing any of the rest. 
If a utility does that it also could remove the "descriptive audio track" from the file. I know that removing an audio track or three will not save much space but, sometimes every little bit helps.

BTW: I am running under Windows 10 and neither server is able to upgrade to Windows 11

[Thidsa 44]

1 hour ago, Gilgamesh_48 said:

I was wondering what utility people find best to completely remove some audio tracks without changing any of the rest. 
If a utility does that it also could remove the "descriptive audio track" from the file. I know that removing an audio track or three will not save much space but, sometimes every little

mkvtoolnix-gui

[pwhodges 2012]

You can set up MKVToolNix gui to only enable copying of the languages you specify in the settings - you can then simply load the file and click the mux button to remove the unwanted languages (same with subtitles).  You'd need to glance over the remaining audio streams to find any commentaries and disable copying them manually.

Paul