The license is regularly lost

[Alepim 9]

Hello
Yesterday I downloaded movies from the server to my shZfv, today, at about 8 o'clock on UTS-5 I watched a movie offline.
At about 13 o'clock I discovered that all the downloaded files had disappeared from the tablet and there was no license on the server.

What's wrong?hardware_detection-63875174417.txt.crdownloadembyserver-63875174408.txtembyserver-63875174400.txt.crdownload

[GrimReaper 4739]

You log for 14th February (4400.txt) shows your license being validated:

Quote

2025-02-14 22:55:08.379 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2025-02-14 22:55:09.136 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 756ms. Headers Server=nginx, Date=Fri, 14 Feb 2025 19:55:09 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Set-Cookie=PHPSESSID=nk3o2emgpt6t2j0vaaftirf9ar; path=/, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2025-02-14 22:55:09.158 Info SecurityManager: Registered for MBSupporter

You log for 15th February (4408.txt) covers 8 seconds - and nothing can be glimpsed there. You need to post more extensive server log.

Edited February 15, 2025 by GrimReaper

[Happy2Play 9780]

True did you do something as 2025-02-14 22:55:08.379 to validate key again?  But per the logs provided nothing stands out.

	Line   458: 2025-02-14 02:15:18.283 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line   459: 2025-02-14 02:15:18.310 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line   567: 2025-02-14 02:15:33.393 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line   568: 2025-02-14 02:15:33.393 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line  2113: 2025-02-14 02:47:29.569 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line  2114: 2025-02-14 02:47:29.570 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line  3023: 2025-02-14 03:00:59.734 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line  3024: 2025-02-14 03:00:59.735 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13754: 2025-02-14 19:04:43.408 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13755: 2025-02-14 19:04:43.409 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13845: 2025-02-14 19:04:54.581 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13846: 2025-02-14 19:04:54.581 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13873: 2025-02-14 19:05:06.634 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13874: 2025-02-14 19:05:06.635 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13949: 2025-02-14 19:05:19.642 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13950: 2025-02-14 19:05:19.642 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 13999: 2025-02-14 19:05:27.475 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14000: 2025-02-14 19:05:27.476 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14078: 2025-02-14 19:05:36.020 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14079: 2025-02-14 19:05:36.020 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14095: 2025-02-14 19:05:37.147 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14096: 2025-02-14 19:05:37.148 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14997: 2025-02-14 19:24:49.945 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 14998: 2025-02-14 19:24:49.945 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15050: 2025-02-14 19:24:57.486 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15051: 2025-02-14 19:24:57.486 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15076: 2025-02-14 19:24:59.766 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15077: 2025-02-14 19:24:59.766 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15096: 2025-02-14 19:25:01.636 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15097: 2025-02-14 19:25:01.636 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15164: 2025-02-14 19:25:06.523 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription
	Line 15165: 2025-02-14 19:25:06.523 Warn App: Hardware acceleration is not available as it requires a valid Premiere Subscription

 

[Alepim 9]

15 minutes ago, GrimReaper said:

You log for 14th February (4400.txt) shows your license being validated:

You log for 15th February (4408.txt) covers 8 seconds - and nothing can be glimpsed there. You need to post more extensive server log.

All logs in attachments

 

9 minutes ago, Happy2Play said:

True did you do something as 2025-02-14 22:55:08.379 to validate key again?  But per the logs provided nothing stands out.

Sorry, I don't anderstand what should I do

embyserver.txt.zip

[Carlo 4560]

The zipfile you uploaded is full of CRDOWNLOAD files. 

CRDOWNLOAD is a temporary file extension used by Chromium web browsers during file download. They are incomplete files that have not fully downloaded.

Please try uploading these files again, but first wait for each file to fully download to your computer before zipping them up. The crdownload extension will disappear once the file is completely downloaded.

[Alepim 9]

3 minutes ago, Carlo said:

Please try uploading these files again

Yes, I did.

ffmpeg-transcode-aa6b3387-23f5-4240-a622-de679ed72ea0_1 (1).zip

[Alepim 9]

Sorry 

Now all logsffmpeg-transcode-d8cb9b89-0a9e-4509-898e-5cd252a16dc9_1.zip

[Alepim 9]

hardware_detection-63875260817.zip

New files

[Happy2Play 9780]

Really need to see a log covering 24 plus hours as you have a 8 second log (2025-02-16 00:00:00.005-00:00:08.913) that looks like from a restart at midnight and the next log is 45 minutes (2025-02-16 00:00:11.356-00:45:10.440).

As Emby appears to validate fine.

2025-02-16 00:05:40.247 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2025-02-16 00:05:40.943 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 695ms. Headers Server=nginx, Date=Sat, 15 Feb 2025 21:05:40 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Set-Cookie=PHPSESSID=xxxxxxxxxxxxxxxxxxxxxxxxx; path=/, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2025-02-16 00:05:40.947 Info SecurityManager: Registered for MBSupporter

 

 

I am not seeing anything looking through your zipped logs except your issue with TMDB either timing out our a certificate error.  As you don't appear to have any other communincations issue with other sites.

System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure: RemoteCertificateNameMismatch

@ebrwhat would cause the server to lose validated state in less than 24 hours?

[Alepim 9]

@Happy2Play, thank you!

58 minutes ago, Happy2Play said:

I am not seeing anything looking through your zipped logs except your issue with TMDB either timing out our a certificate error.

I delete connection to TMDB.

 

Very often on the emby premier tab i see a rotating loading circle:

[ebr 16169]

Hi.  Open the browser console when that circle is spinning.  Are there errors there?

[Happy2Play 9780]

2 minutes ago, Alepim said:

@Happy2Play, thank you!

I delete connection to TMDB.

 

Very often on the emby premier tab i see a rotating loading circle:

Can you post the server log for that time frame.   As that would suggest a communications issue as it tries to query your premiere key status to display on that page.

What client is that?

Edited February 16, 2025 by Happy2Play

[Alepim 9]

4 minutes ago, ebr said:

Open the browser console when that circle is spinning.

Sorry, I dont know what is this.

What should I do?

 

4 minutes ago, Happy2Play said:

What client is that?

browser Chrome

I delete my license key and add. then circle disappeared. I did it 10 minutes ago.

All todays logs in attachment.

 

ffmpeg-directstream-0589a23f-d52e-4cec-af31-0b4bcfc2c0d8_1.txt embyserver.txt embyserver-63875260809.txt hardware_detection-63875260817.txt ffmpeg-directstream-9984bf33-5fdb-4ff1-90b4-a04bd9afc334_1.txt

[ebr 16169]

Just now, Alepim said:

browser Chrome

With Chrome you hit ctl-shift-c to bring up the console.  The next time you get the spinning circle, do this and show us what is in the console logs.

[Happy2Play 9780]

Will guess this is where you removed and readded key.

2025-02-16 20:08:26.871 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2025-02-16 20:08:27.597 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 726ms. Headers Server=nginx, Date=Sun, 16 Feb 2025 17:08:27 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2025-02-16 20:08:27.597 Info SecurityManager: Not registered for MBSupporter
2025-02-16 20:08:27.598 Info Server: http/1.1 Response 204 to host21. Time: 728ms. POST http://emby_remote_ip:8096/emby/Plugins/SecurityInfo?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=d52f98b1-03b7-4d66-9480-5ea4561318e4&X-Emby-Client-Version=4.8.10.0&X-Emby-Token=x_secret10_x&X-Emby-Language=ru&reqformat=json
2025-02-16 20:08:32.071 Info Server: http/1.1 POST http://emby_remote_ip:8096/emby/Plugins/SecurityInfo?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=d52f98b1-03b7-4d66-9480-5ea4561318e4&X-Emby-Client-Version=4.8.10.0&X-Emby-Token=x_secret10_x&X-Emby-Language=ru&reqformat=json. Source Ip: host21, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36
2025-02-16 20:08:32.072 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2025-02-16 20:08:32.208 Info HttpClient: Http response 200 from https://mb3admin.com/admin/service/registration/validate after 136ms. Headers Server=nginx, Date=Sun, 16 Feb 2025 17:08:32 GMT, Connection=keep-alive, Access-Control-Allow-Origin=*, Access-Control-Allow-Headers=Content-Type, Range, Accept, X-Emby-Token, X-Admin-Token, X-Application, Access-Control-Allow-Methods=GET, POST, PUT, DELETE, OPTIONS, Cache-Control=no-store, must-revalidate, no-cache, Pragma=no-cache, Vary=Accept-Encoding
2025-02-16 20:08:32.209 Info SecurityManager: Registered for MBSupporter

But truly don't see anything between 00:05 and 20:08 about loss of validation unless debug logging would show something.

[ebr 16169]

3 minutes ago, Happy2Play said:

But truly don't see anything between 00:05 and 20:08 about loss of validation unless debug logging would show something.

I think the server validation is fine and, rather, it  is his browser that is causing issues.  Either an ad-blocker or privacy plug-in or perhaps CSP issues.

[Alepim 9]

but what then causes the key to be lost and downloaded files to be deleted from the iPad?

[Happy2Play 9780]

3 minutes ago, ebr said:

I think the server validation is fine and, rather, it  is his browser that is causing issues.  Either an ad-blocker or privacy plug-in or perhaps CSP issues.

But per the transcoding logs it suggests not validated.

Warning: Hardware acceleration is not available as it requires a valid Premiere Subscription

 

[Alepim 9]

I was just downloading a movie to my iPad. The download was successful, but the file is not on the iPad.

[Alepim 9]

My last logs

ffmpeg-directstream-9984bf33-5fdb-4ff1-90b4-a04bd9afc334_1 (1).txt hardware_detection-63875260817 (1).txt embyserver (1).txt embyserver-63875260809 (1).txt ffmpeg-directstream-0589a23f-d52e-4cec-af31-0b4bcfc2c0d8_1 (1).txt

[Alepim 9]

@ebr, @Happy2Play, I tried to download movie at my home Wi-Fi, but I see in browser and iPad information thatmovie is redy for transfer. but trunsfer not started...

embyserver (2).txt

[Alepim 9]

after I disconnected from my Wi-Fi, upoloading starts, but I heven't movie on my iPad.

embyserver.txt

[Happy2Play 9780]

Not sure as I am not seeing anything unusual, I just tested downloading an episode without issue on iOS 2.2.35

You might need to enable debug logging on the server to see more info.  But suggests item transferred fine.

2025-02-16 21:59:01.616 Info Server: http/1.1 Response 200 to host49. Time: 1ms. POST http://host1:8096/emby/Sync/Data?
2025-02-16 22:01:12.181 Info Server: http/1.1 POST http://host1:8096/emby/Sync/JobItems/46/Transferred?. Source Ip: host49, UserAgent: Emby/1 CFNetwork/3826.400.120 Darwin/24.3.0
2025-02-16 22:01:12.182 Info Sync: ReportSyncJobItemTransferred 46
2025-02-16 22:01:12.184 Info Sync: Deleting temporary sync directory /volume1/Emby/TEMP/46/46
2025-02-16 22:01:12.184 Info Server: http/1.1 Response 204 to host49. Time: 3ms. POST http://host1:8096/emby/Sync/JobItems/46/Transferred?

 

[ebr 16169]

Hi.  Your download issues would not be related to Premiere as, if that weren't validated, it wouldn't allow you to start that process.

[Carlo 4560]

Like @Happy2Play I've seen the same thing were logs show Premiere isn't activated when something such as hardware acceleration is used.

But the logs themselves have been incomplete so we can't determine when and why the validation was unsuccessful.

@Alepimif you see this happen again, get us a full set of logs as well as a brief explanation of what was taking place on the server at the time including any use of VPNs that might have been in use.

Carlo