Episode Name Lookups Failing

[sangej01 0]

 

I am seeing the filenames listed as episode names .... struggling to figure out why.

My Emby is running in a docker container on a Synology NAS (perhaps this is germane).

I made a small test library with this folder structure:

 Test Folder - TV /

                              The Good Place (2016) /

                                                                        Season 1 

                                                                        Season 2 

 

And have files that are within the Season 1 and Season 2 folders.

These files are named along these lines:

        The.Good.Place.S01E01.1080p.BluRay.X264-SHORTBREHD.mkv

        The Good Place S01E01 1080p.BluRay.X264-SHORTBREHD.mkv

I thought I was following the rules, but the names of the episodes come up as:

 

(not to mention that the folder art is also missing for some reason).

I also am not sure that performing a Library Scan on a single library (using the three dots... menu) actually works.

Any help would be DEEPLY appreciated! I have been struggling with this for weeks.  Hate to have to try and go back and make Plex work!

 

[GrimReaper 4739]

That show doesn't seem to be identified at all - maybe something is blocking your outgoing connections or you're geoblocked?

If you three-dot>Identify on show level, are you getting any results?

Post server log.

How to Report a Problem

Edit: What content-type is that library? What did you insert as library path(s)?

Edited February 13, 2025 by GrimReaper
Append

[sangej01 0]

Thanks so much for rapid reply.

Here is a typical 'three dot' selection on one of the episodes; I don't see the 'Identify' option:

I am not sure how to determine outgoing connections or geoblock .... I certainly have an outside user seeing much the same as I do.

Content type is Tv Shows, as you can see.

Uploaded Log.

Again, thanks a lot!

embyserver.txt

[GrimReaper 4739]

1 minute ago, sangej01 said:

Here is a typical 'three dot' selection on one of the episodes; I don't see the 'Identify' option:

 

13 minutes ago, GrimReaper said:

If you three-dot>Identify on show level, are you getting any results?

You can't identify episodes (or seasons), just TV shows. Try it again on TV show level three-dot menu.

15 minutes ago, GrimReaper said:

maybe something is blocking your outgoing connections or you're geoblocked?

All of your outgoing connections are timing-out.

Quote

2025-02-13 00:00:50.533 Error SecurityManager: Error checking registration status of MBSupporter
    *** Error Report ***
    Version: 4.8.10.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 4.4.302+ (root@build6) (gcc version 12.2.0 (GCC) ) #72806 SMP Thu Sep 5 13:41:01 CST 2024
    Framework: .NET 6.0.31
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /config
    Application path: /system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://mb3admin.com/admin/service/registration/validate timed out
     ---> System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.

2025-02-13 00:09:36.972 Error Server: Error processing request
    *** Error Report ***
    Version: 4.8.10.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 4.4.302+ (root@build6) (gcc version 12.2.0 (GCC) ) #72806 SMP Thu Sep 5 13:41:01 CST 2024
    Framework: .NET 6.0.31
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /config
    Application path: /system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://www.thetvdb.com/banners/episodes/77345/238311.jpg timed out
     ---> System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.

2025-02-13 00:17:01.187 Error App: Error in TheMovieDb
    *** Error Report ***
    Version: 4.8.10.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 4.4.302+ (root@build6) (gcc version 12.2.0 (GCC) ) #72806 SMP Thu Sep 5 13:41:01 CST 2024
    Framework: .NET 6.0.31
    OS/Process: x64/x64
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 4
    Data path: /config
    Application path: /system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://api.themoviedb.org/3/configuration?api_key=f6bd687ffa63cd282b6ff2c6877f2669 timed out
     ---> System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.

 

[Neminem 1518]

I looks like something is blocking internet access to Emby server.

2025-02-13 00:00:30.527 Info HttpClient: POST https://mb3admin.com/admin/service/registration/validate
2025-02-13 00:00:30.527 Info OpenSubtitles: Logging into OpenSubtitles-Emby
2025-02-13 00:00:30.527 Info HttpClient: GET https://api.opensubtitles.com/api/v1/infos/languages
2025-02-13 00:00:50.528 Error HttpClient: Connection to https://api.opensubtitles.com/api/v1/infos/languages timed out
2025-02-13 00:00:50.529 Error HttpClient: Connection to https://mb3admin.com/admin/service/registration/validate timed out
2025-02-13 00:00:50.531 Error OpenSubtitles: Error from https://api.opensubtitles.com/api/v1/infos/languages

 

[sangej01 0]

I am running Proton VPN, but I _think_ that these are the only apps actually using it:

 

[sangej01 0]

Sorry, thought 'show' meant 'episode'.

You are correct, NOTHING in the Identify section.

My Emby instance on the NAS ... should connect out through my router without touching any of my browsers which are in the VPN inclusion list, right?  Nothing to do with the Emby instance on the server?

 

[GrimReaper 4739]

12 minutes ago, sangej01 said:

My Emby instance on the NAS ... should connect out through my router without touching any of my browsers which are in the VPN inclusion list, right?  Nothing to do with the Emby instance on the server?

In theory - yes, though it is impossible to know how all the routers and all the VPNs in the world would/will behave. For starters, I'd check connections with VPN excluded/out of the equation. There might be something else in your particular system that's blocking those outgoing requests, but you have to start troubleshooting somewhere - VPN seems like an obvious choice.

Edited February 13, 2025 by GrimReaper

[sangej01 0]

Yes, I just disconnected the VPN.

How can I quickly check if it makes a difference?

Scan Library?  Update Metadata?  

[GrimReaper 4739]

Just now, sangej01 said:

Scan Library?  Update Metadata? 

Either. Or Identfy. 

[sangej01 0]

OK: let's stick with identify, now that I know where it is and it seems like a fundamental function that needs to work!

No joy; nothing filling in despite me turning off VPN.

[GrimReaper 4739]

3 minutes ago, sangej01 said:

OK: let's stick with identify, now that I know where it is and it seems like a fundamental function that needs to work!

No joy; nothing filling in despite me turning off VPN.

That would indicate your requests are still timing out. You can check (or post) your server log.

Edit: Is your docker instance in host or bridge mode?

Edited February 13, 2025 by GrimReaper
Append

[sangej01 0]

LOL.  I'm flattered that you think I can answer your Docker question.

 

The only Emby related stuff i entered into my router was port forwarding:

You know, I would probably feel better if I started fresh on a dedicated mini-pc ... run Emby on it, rather than in a mysterious Docker container on my NAS.  Is that feasible?  To actually completely start from scratch, using a mapped network drive on the mini-PC to access the media files?  
 

embyserver.txt

[sangej01 0]

It would appear that the Emby docker is NOT in bridge mode:

 

[GrimReaper 4739]

3 minutes ago, sangej01 said:

I would probably feel better if I started fresh on a dedicated mini-pc ... run Emby on it, rather than in a mysterious Docker container on my NAS.  Is that feasible?  To actually completely start from scratch, using a mapped network drive on the mini-PC to access the media files?

It surely is, I'd guess number of users are running their servers in that configuration (and your mini-PC is likely more powerful that your Synology which might come-in handy in the future).

You can also install native server from Synology package center or install it manually.

[sangej01 0]

I think I'll give it a go .... new install on a virgin mini-pc; just pointing at the network shares with media.

Oh, while I've got your very patient ear, do either of those formats matter?  The one with spaces in between words vs. periods?  

Also, are enclosing folders for EACH EPISODE allowed?  sometimes shows have that configuration when I download them.
 

And finally, does Scanning Library on a specific library (using it's three dots menu) JUST scan that one library?

Thanks so much!  I feel much more comfortable knowing your support is so readily available.  I hate to bother you with stuff like this!

[GrimReaper 4739]

3 minutes ago, sangej01 said:

do either of those formats matter?  The one with spaces in between words vs. periods?  

Generally not, as long as you follow any of the supported naming conventions.

https://emby.media/support/articles/TV-Naming.html#episode-naming-conventions

5 minutes ago, sangej01 said:

are enclosing folders for EACH EPISODE allowed?

It is, though above has to be conformed with.

5 minutes ago, sangej01 said:

does Scanning Library on a specific library (using it's three dots menu) JUST scan that one library?

Correct.