Remote access

[nikolaienko 2]

Hi everyone, I'm looking for help with setting up remote access to my Emby Server. 

First of all, I want to say that I have thoroughly studied the FAQ on this topic. I have checked the specified settings and made adjustments according to the step-by-step instructions, but unfortunately, my issue is still not resolved – it doesn’t work.

I will attach screenshots to confirm my understanding of the settings. I apologize in advance: the interface of my devices is not in English. Also, please excuse my English, as this text is translated by AI.

Lastly, I want to mention that my IT knowledge is quite basic, but I'm trying my best.

Here is a list of my devices:

TP-Link AX5400 Wi-Fi 6 – provides my home network.

Synology NAS DS223j (DSM version 7.2.2-72806 Update 3) – connected to the home network via an Ethernet cable.

HUAWEI HG8145V5 – a modem operating in bridge mode.

Emby Server Version 4.8.8.0 - I was unable to install Emby Server 4.8.10.0.

On my Synology NAS device, I installed the Emby Server application to set up a multimedia server. I managed to get everything up and running, and my media collection is accessible on all local devices within my home network.

The problem occurs when I try to connect from outside my home (outside the local network). Even though the Emby application has Emby Connect services, where I registered and successfully linked all accounts to my Emby Server, remote access is not working.

In the Emby Server internal settings, remote connections are enabled:

Remote connections are allowed in my user account settings.

In the router settings, UPnP was enabled by default.

After checking UPnP, I restarted the server just in case and tested remote access – it didn’t help.

Next, I followed the instructions for manual UPnP configuration. To do this, I disabled UPnP (as stated in the instructions).

Next, I tested the external link – it doesn’t work!

My test on canyouseeme.org was unsuccessful.

Could this be because I haven't activated the static IP address service with my internet provider? After all, the Emby Connect service is supposed to bypass this requirement, just like Synology QuickConnect, right?

Next, I ran a tracert 8.8.8.8 test in the Windows command prompt, and the result was quite good.

I'm already desperate and don't know what else to try in the settings. Please help!

 

 

Edited February 11, 2025 by nikolaienko

[Q-Droid 989]

Is the WAN IP addr of the TP-Link AX5400 router the same as your Emby WAN URL and the address detected by canyouseeme.org? If not then double-check your modem and/or your ISP.

 

 

[nikolaienko 2]

16 hours ago, Q-Droid said:

Is the WAN IP addr of the TP-Link AX5400 router the same as your Emby WAN URL and the address detected by canyouseeme.org? If not then double-check your modem and/or your ISP.

Unfortunately a didn't find WAN setting.

16 hours ago, Q-Droid said:

Here is my router configuration:

Edited February 12, 2025 by nikolaienko

[Q-Droid 989]

It looks like you're behind CGNAT. Your router has a 100./ WAN IP. 

 

Edited February 12, 2025 by Q-Droid

[nikolaienko 2]

47 minutes ago, Q-Droid said:

It looks like you're behind CGNAT. Your router has a 100./ WAN IP. 

 

OK, how I can solve this? 

Edited February 12, 2025 by nikolaienko

[Neminem 1518]

Call your ISP and ask for a static ip or the price of a static ip.

[Q-Droid 989]

1 hour ago, Neminem said:

Call your ISP and ask for a static ip or the price of a static ip.

Pretty much this. It doesn't have to be fixed IP though it definitely has to be public. 

If you can't get a public IP then a different ISP or start looking into options for tunnel or VPN services. 

 

Edited February 12, 2025 by Q-Droid

[nikolaienko 2]

20 hours ago, Q-Droid said:

Pretty much this. It doesn't have to be fixed IP though it definitely has to be public. 

If you can't get a public IP then a different ISP or start looking into options for tunnel or VPN services. 

 

ALL is correct and working! Thank YOU !!!

[Carlo 4560]

Hi,

Were you able to get a public IP address from your ISP?

Carlo

[nikolaienko 2]

21 minutes ago, Carlo said:

Hi,

Were you able to get a public IP address from your ISP?

Carlo

Yes, I called my ISP and ordered a public IP address for an additional monthly fee. I tested  remote access and it is working . Thanks!

[Carlo 4560]