Web App cannot play an mkv file

[frankzhlew 1]

Describe the problem in your own words, including what you're trying to accomplish, and where you're getting stuck. Make sure to indicate which Emby App you're using. If you're using a browser, then please indicate what browser you're using.

• Web App simply cannot open a file. I tried different variations of subtitles (embedded/external, eng/chs) and remuxxing the video without success.
• The iOS app and the Android TV app can both play the file with no problem.

If you saw error messages, please tell us what they were. If the problem is difficult to explain, please include screenshots that demonstrate the issue.

• Screenshot of the browser app's struggle:
• 
• Screenshot of the video's details:
• 

Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. If a server transcoding log (ffmpeg log) was also generated during playback (in the server logs folder), please attach that as well.

• Server log attached

If you are using the Roku or Android TV specific app, please also follow the instructions below to send a log from the app.

• The Android TV app can play it fine. 

embyserver.txt

[Luke 42077]

Hi, can you try Chrome and see how things compare? Thanks.

[frankzhlew 1]

That indeed solved the problem. Hmmm, it's the first time the Opera browser has a problem that Chrome doesn't have. And Opera plays all the other files totally fine. 

But thanks for the quick solution! You guys are awesome!

[Goatmaster 2]

This saved me! I had the same issue FireFox browser had stream error and in Chrome it worked!