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File not playing on samsung TV


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Posted

 

Does anything specific stand out as problematic for the samsung app, the original just made the emby app hang, but worked perfectly fine on android/desktop.  Not a fan of transcoding something that is already low bitrate.

 

 

Not working on samsung 

General
Unique ID                                : 0 (0x0)
Complete name                            : Y:\original.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 173 MiB
Duration                                 : 14 min 14 s
Overall bit rate                         : 1 695 kb/s
Frame rate                               : 25.000 FPS
Encoded date                             : 1970-01-01 00:00:00 UTC
Writing application                      : no_variable_data
Writing library                          : no_variable_data

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L3.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Format settings, Slice count             : 2 slices per frame
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 14 min 14 s
Bit rate                                 : 1 596 kb/s
Width                                    : 960 pixels
Height                                   : 540 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.123
Stream size                              : 163 MiB (94%)
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC LC SBR
Format/Info                              : Advanced Audio Codec Low Complexity with Spectral Band Replication
Commercial name                          : HE-AAC
Format settings                          : Explicit
Codec ID                                 : A_AAC-2
Duration                                 : 14 min 14 s
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 23.438 FPS (2048 SPF)
Compression mode                         : Lossy
Stream size                              : 9.77 MiB (6%)
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : UTF-8
Codec ID                                 : S_TEXT/UTF8
Codec ID/Info                            : UTF-8 Plain Text
Duration                                 : 14 min 9 s
Bit rate                                 : 189 b/s
Frame rate                               : 0.311 FPS
Count of elements                        : 264
Stream size                              : 19.6 KiB (0%)
Language                                 : English
Default                                  : No
Forced                                   : No

 

 

Working video after transcode

Working
General
Unique ID                                : 
Complete name                            : Z:\transcode.mkv
Format                                   : Matroska
Format version                           : Version 4
File size                                : 142 MiB
Duration                                 : 14 min 14 s
Overall bit rate                         : 1 394 kb/s
Frame rate                               : 25.000 FPS
Writing application                      : Lavf58.76.100
Writing library                          : Lavf58.76.100
ErrorDetectionType                       : Per level 1

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L3.1
Format settings                          : CABAC / 4 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 4 frames
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 14 min 14 s
Bit rate                                 : 1 596 kb/s
Width                                    : 960 pixels
Height                                   : 540 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Variable
Frame rate                               : 25.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.123
Stream size                              : 163 MiB
Writing library                          : x264 core 163 r3060 5db6aa6
Encoding settings                        : cabac=1 / ref=3 / deblock=1:0:0 / analyse=0x3:0x113 / me=hex / subme=7 / psy=1 / psy_rd=1.00:0.00 / mixed_ref=1 / me_range=16 / chroma_me=1 / trellis=1 / 8x8dct=1 / cqm=0 / deadzone=21,11 / fast_pskip=1 / chroma_qp_offset=-2 / threads=6 / lookahead_threads=1 / sliced_threads=0 / nr=0 / decimate=1 / interlaced=0 / bluray_compat=0 / constrained_intra=0 / bframes=3 / b_pyramid=2 / b_adapt=1 / b_bias=0 / direct=1 / weightb=1 / open_gop=0 / weightp=2 / keyint=250 / keyint_min=25 / scenecut=40 / intra_refresh=0 / rc_lookahead=40 / rc=crf / mbtree=1 / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ip_ratio=1.40 / aq=1:1.00
Default                                  : Yes
Forced                                   : No
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : A_AAC-2
Duration                                 : 14 min 14 s
Bit rate                                 : 96.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 9.77 MiB (7%)
Writing library                          : Lavc58.134.100 aac
Language                                 : English
Default                                  : Yes
Forced                                   : No

Text
ID                                       : 3
Format                                   : ASS
Codec ID                                 : S_TEXT/ASS
Codec ID/Info                            : Advanced Sub Station Alpha
Duration                                 : 14 min 11 s
Bit rate                                 : 189 b/s
Frame rate                               : 0.310 FPS
Count of elements                        : 264
Compression mode                         : Lossless
Stream size                              : 19.6 KiB (0%)
Writing library                          : Lavc58.134.100 ssa
Language                                 : English
Default                                  : Yes
Forced                                   : No

 

 

 

 

 

 

 

 

 

Posted

Can you post any logs from playback?

Posted

 

added debug log of file not working, file in question is andy and the band S01E0X anything S01, S02 works perfectly fine without transcode but that file is also slightly different again. 

Not sure why none of the S01 files worked before transcoding.
 

embyserver.txt

Posted

Were there any ffmpeg logs? This helps us to understand why it was transcoding

Posted

 

No ffmpeg file created for this play attempt, i have others for other files that got to remove clients.

I just reverted the file to the non-working one and left it running, it actually crashes the server and restarted, not sure if you can make anything from the log.

I did remove some of the library refresh stuff but looks like ffmpeg may have crashed? I had never let the video run long enough to get this log.

embyserver (2).txt

Posted
11 hours ago, mavack said:

No ffmpeg file created for this play attempt, i have others for other files that got to remove clients

Not sure why there is no ffmpeg log.  I can't really see anything obvious in the logs.  It shouldn't be crashing the server. 

Posted

i have the file to re test is there anything specific you want me to try and gather? I"ll run it again and turn whatever on as its reproducable

Posted
5 hours ago, mavack said:

i have the file to re test is there anything specific you want me to try and gather? I"ll run it again and turn whatever on as its reproducable

Is it just this one file that has a problem or all files?

Do you want to send me a copy of the file? You can send me a PM with a link to the file on Dropbox, Googledrive, etc

Posted

Thanks SamES,

 

Have PMed you 30 seconds of the file to test, like i said works everywhere except the samsung TV, everything else works perfectly fine and this is the first file i have needed to pre transcode with ffmpeg.

 

 

Posted
8 hours ago, mavack said:

Thanks SamES,

 

Have PMed you 30 seconds of the file to test, like i said works everywhere except the samsung TV, everything else works perfectly fine and this is the first file i have needed to pre transcode with ffmpeg.

 

 

Thanks.  Did you conform that this 30 seconds sample still causes a crash?

Posted

I confirmed that it doesn't play, i just did try to trigger the crash again however couldn't get it with the 30 second or any of the others in the same season that do it.  It was odd last time only reason i noticed it was the webui died and was unreachable for the 5 seconds while i was trying to check the logs and when it came back i saw that it has reset the times in the log and you can see the startup. 

 

 

  • Thanks 1
Posted
9 hours ago, mavack said:

I confirmed that it doesn't play, i just did try to trigger the crash again however couldn't get it with the 30 second or any of the others in the same season that do it.  It was odd last time only reason i noticed it was the webui died and was unreachable for the 5 seconds while i was trying to check the logs and when it came back i saw that it has reset the times in the log and you can see the startup. 

 

 

Thanks.  I can reproduce this issue.

I suspect it is just a badly encoded file.  While VLC and other players might play it, TV's are usually much stricter as to what they can play.  With limited processing power, they are not as capable or tolerant in dealing with files that are not optimally encoded.   

If I wait long enough for it to fail playback and retry other playback methods, eventually it does trans code and playback,  I would suggest using Handbrake or some other program to reencode the file to a compatible format.

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