Direct playback freezes on many files

[verkhushin 0]

Direct playback freezes on many files (Emby Android Player 3.4.20, Emby Server Windows 4.8.10.0), but if the same file is opened through a third-party file manager (on Android, source - windows smb), then playback works smoothly.

here is the file that freezes: https://drive.google.com/file/d/19Ry72OLmVAXEABfeDWRMzB1-H7XPnxGU/view?usp=sharing

Files that freeze in android, Good playback on LG web os (in direct mode)

Edited January 25, 2025 by verkhushin

[seanbuff 1313]

    Hi @verkhushinPlease attach the information requested in how to report a media playback issue. Thanks!

 

[verkhushin 0]

On 1/25/2025 at 11:00 AM, seanbuff said:

    Привет@verkhushinПожалуйста, приложите информацию, запрашиваемую в  разделе «Как сообщить о проблеме воспроизведения мультимедиа» . Спасибо!

 

I bought ugoos sk1, emba player freezes on many files.

I'm trying to use emby to view videos from my dji gopro camcorders.
Any other external player works fine. I tried Jellyfin, Plex, Vimu, Uplayer, as well as players in file managers, none of them freezes except Emby. It's especially strange to see this for Jellyfin.
But if you use a third-party player, the "play all from here" function stops working.
Is it possible to fix this?

Edited March 9, 2025 by verkhushin

[seanbuff 1313]

19 minutes ago, verkhushin said:

Is it possible to fix this?

 

On 25/01/2025 at 19:00, seanbuff said:

    Hi @verkhushinPlease attach the information requested in how to report a media playback issue. Thanks!

 

 

[verkhushin 0]

21 hours ago, seanbuff said:

 

 

You should debug such obvious bugs yourself. I will not pay and work as a debugger for free.

[Luke 42077]

Hi, can you try updating to the latest version of Emby for Android? Thanks.

[Luke 42077]

1 minute ago, verkhushin said:

You should debug such obvious bugs yourself. I will not pay and work as a debugger for free.

It is actually a valid question because the app can play in many different ways. Different things can be enabled, disabled, all of which can have an impact. Log files give us some visibility into those conditions.

[WonkoTheSane 13]

Hi everyone,

I just received the same device and I'm experiencing the same issue with massive playback stutters. For reference, I've got an Nvidia Shield (2017?) connected to the same AVR and the same network switch - no issues there at all. At least on paper the SK1 should be quite a bit more powerful.

Additional info: Nvidia Shield is running Android 9, the SK1 is on Android 11.

And since I'm pretty good at keeping my entitlement in check, I'm attaching a server log here.

Additional additional Info: "The Neon Demon" played fine on the SK1, "The Abyss" is completely unwatchable due to stuttering. The difference may be that "The Neon Demon" is without HDR.

Thanks for looking into this!

 

embyserver(1).txt

Edited June 5, 2025 by WonkoTheSane

[WonkoTheSane 13]

Any news on this?

[Luke 42077]

44 minutes ago, WonkoTheSane said:

Any news on this?

HI, we are looking into this. Thanks.

[WonkoTheSane 13]

Thank you!

Additional Info: I managed to get "The Abyss" to play correctly one time for a little while. In that situation, when playback starts, the HDR logo appears in the top right corner of my screen. I then stopped playback, resuming it at a later point, and the stuttering started again. In that situation, the HDR logo did not appear when playback started.

Edited June 15, 2025 by WonkoTheSane

[WonkoTheSane 13]

Any updates? It's still happening on my end?

[Luke 42077]

Hi, we are looking into it .Thanks.

[omonas 1]

On 25/01/2025 at 07:29, verkhushin said:

Direct playback freezes on many files (Emby Android Player 3.4.20, Emby Server Windows 4.8.10.0), but if the same file is opened through a third-party file manager (on Android, source - windows smb), then playback works smoothly.

here is the file that freezes: https://drive.google.com/file/d/19Ry72OLmVAXEABfeDWRMzB1-H7XPnxGU/view?usp=sharing

Files that freeze in android, Good playback on LG web os (in direct mode)