Emby Server not using hardware transcoding with Intel A310.

[NerfHerder 4]

I've just set up a new machine and installed an Intel Arc A310. I've configured the hardware transcoding settings, and as far as I can tell, everything is set up correctly. However, it appears to still be transcoding on CPU, and will not use the A310.

[Q-Droid 1002]

Include the hardware detection log along with the other details requested in the support post.

 

[jhoff80 94]

Almost definitely the same issue as here:

 

[Luke 42184]

@NerfHerder

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[AV1Opus 3]

I could still confirm this issue under 4.9.3.0 (production) and 4.10.0.4 (beta), unfortunately. The suspicion of a frontier LLM on the underlying cause is "ffdetect probes encoders via libmfx, and libmfx still doesn't enumerate Arc A310 encode".

Meanwhile showing up properly in vainfo:

# vainfo --display drm --device /dev/dri/renderD129 2>&1 | grep -i enc
      VAProfileH264Main               : VAEntrypointEncSliceLP
      VAProfileH264High               : VAEntrypointEncSliceLP
      VAProfileJPEGBaseline           : VAEntrypointEncPicture
      VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP
      VAProfileHEVCMain               : VAEntrypointEncSliceLP
      VAProfileHEVCMain10             : VAEntrypointEncSliceLP
      VAProfileVP9Profile0            : VAEntrypointEncSliceLP
      VAProfileVP9Profile1            : VAEntrypointEncSliceLP
      VAProfileVP9Profile2            : VAEntrypointEncSliceLP
      VAProfileVP9Profile3            : VAEntrypointEncSliceLP
      VAProfileHEVCMain422_10         : VAEntrypointEncSliceLP
      VAProfileHEVCMain444            : VAEntrypointEncSliceLP
      VAProfileHEVCMain444_10         : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain            : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain10          : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain444         : VAEntrypointEncSliceLP
      VAProfileAV1Profile0            : VAEntrypointEncSliceLP
      VAProfileHEVCSccMain444_10      : VAEntrypointEncSliceLP

 

Even with Anonymize log contents turned on, the hardware_detection still contains the MachineName and other personal info, I am happy to share the full version via DM. However, I attached the encoders array from the log, where all the action happens.

Money quote:

        {
            "DeviceIndex": 1,
            "DeviceInfo": {
                "VendorName": "Intel Corporation",
                "DeviceName": "DG2 [Arc A310]",
                "VendorId": 32902,
                "DeviceId": 22182,
                "SubsytemVendorId": 5935,
                "SubsytemDeviceId": 16960,
                "DevPath": "/sys/bus/pci/devices/0000:07:00.0",
                "DrmCard": "/dev/dri/card1",
                "DrmRender": "/dev/dri/renderD129",
                "IsEnabled": 1,
                "IsBootVga": 1
            },
            "Error": {
                "Number": -17,
                "Message": "Error setting VAAPI device handle: MFX_ERR_DEVICE_FAILED"
            }
        }

I hope we can get this resolved, not sure whether I will keep this card if I can't use it in here.

Thanks

encoders.json