Unable to Connect

[alexchosid 0]

I just moved my Emby server from a Windows machine to TrueNAS. The server is up and running from a backup, all media is visible in the Web UI. However, even inside my network when I try to connect to the server, I get the message "Unable to Reach [Server Name]. We're unable to connect to the selected server right now. Please ensure it is running and try again." I run both Plex and Emby and Plex is accessible without issue. 

[Luke 42077]

Hi @alexchosidhow exactly are you trying to connect?

[alexchosid 0]

I've tried connecting through a Roku, an Apple TV, and the iOS app. All give the same errror. A remote user reported the same with the iOS app. 

[rotational467 43]

Since you restored from a backup to a different device, possibly a setting in the Network config needs to be updated like local IP or certificate path?  Can you hit the server with a web browser (particularly one that's running locally on the new emby server)?  You may need to inspect/edit the system config directly if you can't get into the webUI, you'll find the network settings in the system.xml file (linux default is /var/lib/emby/config)

Edited January 15, 2025 by rotational467

[alexchosid 0]

I've spent a bit more time working, it seems like this is likely some manner of TrueNAS network configuration. I went into the app settings and checked the box for "Host Network" and now it's visible within my network, but not to remote connections. I've always had access to the WebUI, it just wasn't visible anywhere beyond that. 

[Luke 42077]

1 hour ago, alexchosid said:

I've spent a bit more time working, it seems like this is likely some manner of TrueNAS network configuration. I went into the app settings and checked the box for "Host Network" and now it's visible within my network, but not to remote connections. I've always had access to the WebUI, it just wasn't visible anywhere beyond that. 

If it's reachable in your local network now I think you're good in that respect, no? For remote access, now you probably want to look at port forwarding in your router.