Movie Posters Missing

[andreius18 0]

So, yesteraday I decided to move from Plex to Emby, because so many people recommended it online. It is actually much better than anything that I have used before. The only problem is that I can't see the movie posters, nor the tv shows ones. I tried refreshing metadata, buld and rebuild the library twice, scanned files twice and nothing solved. I'll attach my problem:

[Abobader 3464]

Hello andreius18,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

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Emby Team

[Luke 42078]

Hi there, please attach the emby server log from when the problem occurred:

How to Report a Problem

Thanks.

[andreius18 0]

This is the log. On plex, movie posters appeared. I want to add that I use rclone_rd, so basically all my movies are from RealDebrid.

embyserver.txt

[Neminem 1519]

It look like Emby can't get size info from you poster.jpg.

It also look like it has problems finding the poster.jpg or permissions.

2025-01-15 19:19:30.533 Error ImageProcessor: Error getting size from Skia for R:\movies\Avicii.Im.Tim.2024.1080p.NF.WEB-DL.DDP5.1.H264-FHC\poster.jpg
    *** Error Report ***
    Version: 4.8.10.0
    Command line: C:\Users\PC\AppData\Roaming\Emby-Server\system\EmbyServer.dll
    Operating system: Microsoft Windows 10.0.22631
    Framework: .NET 6.0.33
    OS/Process: x64/x64
    Runtime: C:/Users/PC/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
    Processor count: 12
    Data path: C:\Users\PC\AppData\Roaming\Emby-Server\programdata
    Application path: C:\Users\PC\AppData\Roaming\Emby-Server\system
    System.IO.FileNotFoundException: System.IO.FileNotFoundException: Could not find file 'R:\movies\Avicii.Im.Tim.2024.1080p.NF.WEB-DL.DDP5.1.H264-FHC\poster.jpg'.
    File name: 'R:\movies\Avicii.Im.Tim.2024.1080p.NF.WEB-DL.DDP5.1.H264-FHC\poster.jpg'
       at Emby.Drawing.Skia.SkiaEncoder.GetTempFile(String path)
       at Emby.Drawing.Skia.SkiaEncoder.GetSKFileStream(String path)
       at Emby.Drawing.Skia.SkiaEncoder.GetImageSize(String path)
       at Emby.Drawing.ImageProcessor.GetImageSizeFromImageEncoders(String path, String format, Boolean requiresOrientation, Boolean logException)
    Source: Emby.Drawing.Skia
    TargetSite: System.String GetTempFile(System.String)
    Path: R:\movies\Avicii.Im.Tim.2024.1080p.NF.WEB-DL.DDP5.1.H264-FHC\poster.jpg

[Luke 42078]

HI, has that image file gone missing?

[andreius18 0]

52 minutes ago, Luke said:

HI, has that image file gone missing?

Well, in rclone_rd, I can't upload any file, even if it is a image file. my realdebrid "hardrive" has strictly video files, the movie/series ones. I can't upload any file and I can't find any file other than the movie video file. For example, the "Avicii-I'm Tim" folder on the realdebrid hardrive, there I can find only the movie file, the video one. @Neminemsaid it could be the permisions, and I don't have any idea how I can solve this. I am new to self-hosting, especially on Emby.

[Luke 42078]

On 1/15/2025 at 1:35 PM, andreius18 said:

Well, in rclone_rd, I can't upload any file, even if it is a image file. my realdebrid "hardrive" has strictly video files, the movie/series ones. I can't upload any file and I can't find any file other than the movie video file. For example, the "Avicii-I'm Tim" folder on the realdebrid hardrive, there I can find only the movie file, the video one. @Neminemsaid it could be the permisions, and I don't have any idea how I can solve this. I am new to self-hosting, especially on Emby.

OK well to answer the question of what happened, you had a file at:

R:\movies\Avicii.Im.Tim.2024.1080p.NF.WEB-DL.DDP5.1.H264-FHC\poster.jpg'.
    File name: 'R:\movies\Avicii.Im.Tim.2024.1080p.NF.WEB-DL.DDP5.1.H264-FHC\poster.jpg

Then the server went looking for it, but it was no longer there. You may want to turn on the library option to keep a cached copy of image files in the server data folder so that it won't have to keep going back to your media directory to get it.