The file cannot be played on the Samsung app, but it works on Android and Windows

[Raldes 2]

Hello, I am unable to play several files on the Emby app for Samsung TV. The same content works fine on the Windows (Chrome) app and Android app (version 3.4.20). The series is correctly identified, including the name, images, seasons, and episodes. However, when I try to play an episode, the screen remains black. After about a minute, an error message appears:

Media player error code: PLAYER_ERROR_NOT_SUPPORTED _FILE
Media player error code: PLAYER_ERROR_NOT_SUPPORTED_FORMAT
Media player error code: PLAYER_ERRORNOT_SUPPORTED_FILE, player state: IDLE

Following this, the entire app becomes slow and laggy for a few minutes, but then it works normally again.

 

Samsung model number: Samsung 7 Series (55) (Model Code: UE55RU7172UXXH)

Samsung firmware version: 1420

Samsung Emby client version: 1.7.0

Emby server version: 4.8.8.0

File Detail:

- Video:

Title: 1080p H264
Codec: H264
Profile: High 10
Level: 50
Resolution: 1920x1080
Aspect Ratio: 16:9
Interlaced: No
Framerate: 23.976
Bitrate: 2 mbps
Bit Depth: 10 bit
Pixel Format: yuv420p10le
Reference Frames: 1

- Audio:

Title: Japanese AAC stereo (Default)

Language: Japanese

Codec: AAC

Profile: LC

Layout: stereo

Channels: 2 ch

Bitrate: 192 kbps

Sample Rate: 44,100 Hz

Default: Yes

 

Logs: I attached server and transcoding log

embyserver.txt ffmpeg-transcode-740afc7a-ecb3-4ea7-a637-4d947f64968f_1.txt

Edited January 12, 2025 by Raldes

[SamES 1057]

It looks like the file has embedded fonts which I suspect the player doesn't like, so it fails DirectPlay but your server isn't able to transcode the file fast enough so that is also failing for you.

You can try using MkvToolnix to extract just the Video, audio and ass subtitle stream to a new file and add that to your library and see if it plays.

 

[Luke 42077]

@Raldeshas this helped?

[Raldes 2]

Sorry for the late reply. No, it doesn't help. After hours of struggle, I downloaded a different version.

[Luke 42077]

1 hour ago, Raldes said:

Sorry for the late reply. No, it doesn't help. After hours of struggle, I downloaded a different version.

Hi, what version?