New Windows app crashes on startup after PC sleep

[inzombyac 69]

Hi,

I'm having an issue with the new Microsoft Store app for Windows 11.  Initially I can start the app login and it works fine.  Whenever I put my PC to sleep and try to restart the application it never launches correctly.  I can see the icon popup in the taskbar but then it immediately closes.  I have to uninstall the application, reinstall, and log in again which is rather painful.  I found that I can also resolve the issue by going to into the \AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\Settings folder and deleting the settings.dat file.  However, this forces me to login again which is not ideal.  I have the latest Microsoft Store version (2.207.0) but this has plagued me since the new version came out.  Any help on this issue?

I found a log file in \AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\LocalCache\logs but all it has is basic info:
 

2025-01-10 07:56:08.668 Info Application: App details
                 Name:         Emby Windows
                 Version:      2.207.2.0
                 Device Name:  ***********
                 Device Id:    35b2f6fd-9d1c-acca-07cd-e4566492655c
                 Package:      EmbyMedia.EmbyTheater_svmepx4c03f7m
                 Data Path:    C:\Users\******\AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\LocalState\data
                 Log Path:     C:\Users\******\AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\LocalCache\logs
                 Webroot:      C:\Program Files\WindowsApps\EmbyMedia.EmbyTheater_2.207.2.0_x64__svmepx4c03f7m\web
                 OS Info::     Microsoft Windows NT 10.0.22631.0 6.0.36
                 OS/App::      64bit/64bit

 

[inzombyac 69]

As a follow up, I found that I can resolve this issue by removing just the settings.dat file in \AppData\Local\Packages\EmbyMedia.EmbyTheater_svmepx4c03f7m\Settings.   This at least keeps me logged in.  It's still a pain to remove this file each time, but I have automated that step with a bat file in the meantime.

[Luke 42077]

@softworkz

[softworkz 5066]

@inzombyac - Can you post or PM the full log please?

Do you have any pending sync jobs to the Windows app?